Customer Support Specialist

🔥 19 hours ago

🇮🇹 Italy – Remote

💵 €23k - €26k / year

⏱ Part Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Unobravo | Servizio di psicologia online

WebsiteLinkedInAll Job Openings

201 - 500 employees

🏥 Healthcare

💰 Series A on 2022-07

Healthcare

Unobravo è il primo servizio di psicologia online formato da un team diversificato di psicologi e psicoterapeuti che lavora unicamente in videochiamata, a distanza, rendendo il servizio flessibile, accessibile e più conveniente. Attraverso una semplice compilazione di un questionario, è possibile essere assegnato al terapeuta più adatto a trattare il tipo di difficoltà che la persona sta vivendo. Con oltre 4. 500 psicologi e più di 1. 000. 000 di sedute effettuate, Unobravo mira a diventare il punto di riferimento in Italia e in Europa per la salute mentale.

📋 Description

• Deliver timely, high-quality support to patients and therapists • Handle administrative, technical, and clinical requests from platform users across multiple channels • Provide information and assistance to active users, prospective users, and internal or external stakeholders • Manage support tickets according to quality, productivity, and SLA standards • Resolve requests independently and escalate complex cases to a supervisor or other teams • Collaborate with internal teams to improve processes, documentation, and support tools • Draft support procedures based on supervisor guidance

🎯 Requirements

• Part-time availability for 24 hours/week, Saturday to Monday, 9:00 AM–6:00 PM • Italian and English languages • Good command of digital tools, including Office/Google Workspace, email, and web navigation • Basic understanding of confidentiality and GDPR data-protection principles • Ability to understand users’ needs in challenging or sensitive situations • Ability to independently investigate and resolve first-level (Tier 1) requests and escalate complex issues • Ability to remain calm and service-oriented during high ticket volumes or delicate requests • Accuracy in handling data, documenting interactions, and following established processes • Ability to organise multiple requests, balance competing priorities, and meet SLAs • Comfortable with ticketing/helpdesk platforms such as Zendesk • Previous customer service, contact centre, or helpdesk experience • Familiarity with healthcare, wellbeing, or psychological support sector • Candidate must belong to the protected categories referred to in Article 18 of Italian Law No. 68/1999

🏖️ Benefits

• Exclusive discounts on psychotherapy sessions with Unobravo professionals • Company retreats • Team-building experiences • Nationwide aperitivo parties • Free online language training and conversation courses • Birthday day off during the month of the employee’s birthday • Additional day off on World Mental Health Day • Inclusive parental leave with extra days off • Equal-opportunity workplace and reasonable accommodations during hiring