Revenue Operations Specialist

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November 20

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UpGuard

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Cybersecurity • SaaS • Enterprise

UpGuard is a comprehensive third-party risk and attack surface management platform. The company provides solutions for vendor risk management, including features like automated risk assessments, security ratings, and data leak detection. UpGuard's platform integrates AI to enhance security questionnaires and provides real-time alerts, ensuring continuous monitoring and complete visibility of security postures. Its services are utilized by industries such as financial services, technology, and healthcare to secure customer data and streamline trust management process with advanced cybersecurity tools.

51 - 200 employees

Founded 2012

🔒 Cybersecurity

☁️ SaaS

🏢 Enterprise

📋 Description

• Support the sales team with ad-hoc requests as they support existing and future customers. • Support the delivery of standard operating procedures for processes such as deal approval, territory adjustments, internal tool provisioning, and customer entitlements/provisioning. • Improve the existing tool stack through configuration changes and updates. • Review data quality issues raised by the sales team, using AI-powered data cleansing and validation tools where applicable, and ensure compliance with procedures and policies. • Assist with generating standard sales reports, dashboards, and segmented lists for the broader GTM organisation. • Help document and maintain sales processes, policies, and best practices. • Assist with onboarding new sales team members on sales tools and processes. • Conduct audits as necessary to ensure compliance. • Facilitate the deal approval process, coordinating with sales, finance, product, and legal teams to ensure compliance and timely execution. • Ensure all deal information is accurately logged and updated in the CRM (HubSpot) and CPQ (Subskribe). • Communicate effectively regarding deal status, requirements, and operational updates. • Identify trends in incoming inquiries using data analysis and AI-powered insight tools, and work with the broader RevOps team to suggest improvements and help build solutions that remove bottlenecks and automate processes. • Support change management for new initiatives across the sales organisation. • Be a supportive partner to the sales organisation while clearly communicating the need to adhere to procedures and policies.

🎯 Requirements

• 2-3 years of experience in a revenue operations, sales operations, support, deal desk, or administrative role, preferably within a B2B (SaaS is a plus) environment, with a demonstrated interest or experience in leveraging technology and AI to improve processes • A proactive mindset towards identifying opportunities for AI implementation to drive efficiency and strategic insights. • Strong attention to detail and commitment to accuracy. • Excellent organisational and time-management skills, with the ability to manage multiple tasks and priorities. • Good communication skills, both written and verbal, in English. • Proficiency with CRM software • Ability to work independently and as part of a remote, global team. • Must be willing and able to work EMEA-focused business hours.

🏖️ Benefits

• Monthly Lifestyle subsidy: Use this for financial, physical, and mental well-being. • WFH set-up allowance: to ensure you have the right environment to work in, we will help you get set up within your first 3 months at UpGuard. • $1,500 USD annual Learning & Development allowance: to support your career development, all team members will be able to expense development opportunities against this allowance. • Generous Annual Leave/PTO allowances: time to recharge your batteries. • 18 weeks paid Parental Leave: irrespective of parenting role. • Personal Leave allowance: this includes sick & carer’s leave. • Fully remote working environment: while we have physical offices in Sydney & Hobart, we do not mandate compulsory attendance. • Top-spec hardware: all team members will be provided with top-spec laptops for their roles. • Generative AI subsidy: UpGuard provides paid subscriptions for all team members to access generative AI tools to support their work.