Bilingual Claims Service Representative, Overnight

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🕒 2 days ago

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Puppy Dreams

WebsiteLinkedInAll Job Openings

1 - 10 employees

🔒 Cybersecurity

🏢 Enterprise

🤝 B2B

Cybersecurity • Enterprise • B2B

Puppy Dreams is a cybersecurity company that focuses on protecting enterprise users from targeted phishing emails and other cybersecurity threats. By utilizing advanced threat protection technologies, Puppy Dreams ensures that users can safely navigate the web, blocking access to malicious sites and redirecting them to secure destinations, thus enhancing their online safety and security.

📋 Description

• Working in a remote based environment providing immediate and customer-focused assistance to policyholders • Documenting initial loss details and activities to ensure timely and service oriented disposition of calls • Making determination based on protocol if immediate adjuster attention is required • Coordinating with vendors as required • Reviewing call reports and ensuring proper termination • Providing personalized customer service of the highest level • Arranging for the dispatch of adjusters or vendor partners when required • Maintaining database of service lapses reference for root cause, reporting trends and making recommendations to management • Reviewing claim information to determine proper next steps for processing against client guidelines/service agreements

🎯 Requirements

• Post secondary education is required • Minimum of 1 year of customer service or administrative experience is required • Knowledge of insurance/service industry or related experience preferred • Strong computer and telephone skills with an aptitude/ability to learn • Effective communication skills both written and verbal in English and French • Attention to detail

🏖️ Benefits

• Work-Life Balance & Hybrid/Remote Work Opportunities • E-flex Benefits Program & Wellness Initiatives • Registered Retirement Savings Plan (RRSP) with 2% Match • Training, Career Development, and Employee Recognition Programs • Employee Referral Bonuses