Patient Access Manager

🕒 May 26

🔔 Pennsylvania – Remote

🔔 Pennsylvania – Remote

💵 $51k - $57k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

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Upstream Rehabilitation

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

⚕️ Healthcare Insurance

💰 Private Equity Round on 2015-12

Healthcare Insurance

Upstream Rehabilitation is the country's largest dedicated provider of outpatient physical and occupational therapy services. Committed to advancing health, Upstream focuses on clinical excellence through post-doctoral educational programs, structured mentorship, and tracking of patient outcomes. The company offers extensive career opportunities in corporate and clinical roles, fostering an inclusive work environment and investing in professional development. Upstream also supports community outreach through its Pillars with Purpose benevolent funds, encouraging associates to engage in volunteer service. With over 1,200 clinics across the United States, Upstream Rehabilitation provides exceptional care and innovative rehabilitation technologies to empower patients on their healing journeys.

📋 Description

• Lead and develop a territory-aligned team of remote Patient Care Coordinators (PCC-Rs), ensuring strong performance, accountability, and engagement. • Manage and allocate PCC-R coverage to support clinic volume demands, including PTO, vacancies, growth needs, and high-volume periods. • Oversee and ensure consistent execution of patient access workflows, including referrals, scheduling, benefits verification, authorizations, and EMR documentation. • Monitor territory access metrics (e.g., referral aging, scheduling lag, arrival rates), identify performance trends, and implement corrective action plans when standards are not met. • Partner with Clinic Directors, Vice Presidents of Operations, and Regional VPs to support field PCC performance and improve access outcomes. • Serve as the territory subject matter expert for patient access operations, providing visibility into performance metrics and ensuring consistent service delivery across clinics • Other projects and duties as assigned.

🎯 Requirements

• High school diploma or equivalent. • 4+ years of experience in healthcare patient access or front-office operations. • 2+ years of direct people leadership experience. • Experience leading and coaching remote teams, with accountability for performance management and corrective action. • Ability to analyze performance metrics, identify operational issues, and develop actionable improvement plans. • Strong cross-functional communication skills, partnering effectively with field and operations leaders. • Proven ability to manage workforce allocation, coverage planning, and workflow compliance. • Skilled at translating territory-level priorities into clear, structured daily execution for teams.

🏖️ Benefits

• Annual paid Charity Day to give back to a cause meaningful to you • 100% employer paid medical health insurance premium option available • Dental and Vision insurance • 401(k) with company match • Generous PTO and paid holidays • Supportive team and leadership invested in your success