Director of Consulting Services

Job not on LinkedIn

3 days ago

🏰 Missouri – Remote

Although this job is listed in Missouri, this company may be open to hiring remote in other states.

⏰ Full Time

🔴 Lead

👔 Director

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US CLOUD: Microsoft Premier/Unified Support Alternative

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B2B • Enterprise

US CLOUD: Microsoft Premier/Unified Support Alternative is an independent third‑party provider that replaces Microsoft Premier and Unified Support for enterprise customers. The company delivers 24/7/365 Microsoft enterprise support with senior, Microsoft‑certified, US/UK/EU‑based engineers, financially backed SLAs, unlimited Microsoft escalations, and a focus on cost savings (30–50%) and support sovereignty (no offshoring). US CLOUD serves large enterprises and mid‑market clients worldwide across the full Microsoft stack and also offers proactive advisory services, cloud cost optimization, and migration assistance.

201 - 500 employees

Founded 1996

🤝 B2B

🏢 Enterprise

📋 Description

• Lead and mentor a team of consultants and engineers to deliver high-quality Microsoft solutions • Orchestrate daily team workload, ensuring optimal resource allocation based on skill, availability, and client need • Serve as executive sponsor for strategic accounts, guiding clients through complex transformation initiatives • Lead solution architecture and delivery strategies for high-value engagements aligned with business outcomes • Drive revenue growth through account expansion, upsell opportunities, and proactive client engagement • Define and monitor KPIs for delivery excellence, including SLA compliance, CSAT, utilization, and delivery velocity • Implement systems and dashboards to track financial performance, team productivity, and client satisfaction trends • Influence pricing strategies, contract structures, and delivery models to align with profitability and client value.

🎯 Requirements

• 10+ years of experience across the Microsoft tech stack • 6+ years of experience of people management • 3+ years of experience in a service delivery business • Experience with ITSM methods • Understanding of Professional Services business dynamics • Experience developing strategy and roadmap for business function • Experience managing client delivery teams and projects • Executive-level presentation and communication skills • Proven success in leading transformational change in a diverse operating environment • Commercially astute with contract management expertise.

🏖️ Benefits

• Health insurance • Paid time off • Professional development opportunities