Director of Commerce

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US Enhanced Personnel

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2018

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

US Enhanced Personnel is a Greensboro, NC–based staffing and recruiting agency that provides direct-hire, contract, and executive placement services to companies across the Southeast and nationwide. The firm emphasizes a consultative, high-touch approach focused on long-term cultural fit and retention, thoroughly vetting candidates and offering guarantees to clients. US Enhanced serves a range of sectors (manufacturing, industrial, administrative, finance/accounting, healthcare, logistics, technology) and positions itself as a partner that transforms teams and improves candidates’ lives.

📋 Description

• Take full ownership of the ecommerce business and ensure a seamless transition. • Audit the customer journey and identify the highest-impact conversion and AOV opportunities. • Launch improvements across checkout, merchandising, bundles, and upsells that drive measurable results. • Own merchandising, pricing, promotions, and product assortment decisions. • Build a roadmap for subscription growth, retention, and customer experience. • Establish consistent LTV/CAC and cohort reporting. • Improve top-of-funnel conversion through continuous optimization. • Increase average order value while maintaining healthy conversion rates. • Sustain strong subscription attachment across eligible purchases. • Implement an ongoing experimentation and optimization program. • Drive meaningful conversion improvements through mobile and checkout optimization. • Continue growing average order value without sacrificing conversion performance. • Expand subscription adoption and strengthen long-term customer retention.

🎯 Requirements

• 7+ years of ecommerce experience, including 3+ years owning a Shopify storefront in a high-growth DTC business. • A proven track record of scaling a DTC brand from early traction to meaningful revenue growth. • Deep expertise in conversion rate optimization, with success improving conversion, AOV, and revenue through testing, merchandising, pricing, and checkout optimization. • Strong merchant instincts with experience managing product catalogs, bundles, promotions, and pricing strategies. • Hands-on ownership of the Shopify ecosystem, ecommerce technology stack, and commercial performance (P&L). • Experience growing subscription businesses by improving attach rate, retention, and customer lifetime value (LTV). • Experience in telehealth, OTC, wellness, or other regulated consumer categories is a plus. • Experience in a high-growth startup environment; public company experience is a plus. • Must be authorized to work in the United States (no sponsorship required).