Processing Manager

🕒 April 13

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Premier Mortgage Associates

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1996

💸 Finance

💳 Fintech

👥 B2C

Finance • Fintech • B2C

Premier Mortgage Associates is a mortgage lending company that provides a wide range of home financing products designed for purchasing and refinancing homes. With over 25 years of experience, they offer a variety of loan programs including FHA, VA, Jumbo, and more, aimed at catering to diverse financial needs with competitive rates. Their team is dedicated to exceptional customer service, emphasizing a seamless loan process and strong client relationships.

📋 Description

• Manage the daily operations of processing and supervise the processing team. • Ensure loans follow established timelines and workflow processes and procedures. • Monitor team pipeline, workload and volume levels for balance and efficiency. • Coordinate with peer managers in underwriting and closing for efficient handling of files. • Maintain checklists for critical functions performed on the team. • Assist Processors with quality issues by providing training for improvement. • Ensure loans are processed within SLAs set by the company. • Provides guidance to all processing and support staff on program guidelines and acceptable documentation to meet program, agency, and investor guidelines. • Review and investigate escalation requests to ensure appropriate resolution is reached and communicated promptly. • Update and enforce standard operating processing policies and procedures. • Assist and provide backup coverage for Processors as needed. • Proficient in how to look up all program guidelines. • Fluent with DU, LP and GUS. • Attend monthly management meetings. • Provide ongoing coaching as needed for team members on time management and productivity skills. • Develop and perform new and ongoing training for the department and new processors. • Perform other tasks as assigned. • Represent the company with the highest quality work product and superior communication skills.

🎯 Requirements

• Degree: High School Diploma or Equivalent. • Minimum 5 years Processing Management experience or greater • Strong interpersonal, verbal, and written communication skills. • Exhibits training, leadership, and mentorship capabilities. • Ability to meet deadlines with accuracy and strong attention to detail. • Strong self-motivation and ability to work independently. • Knowledge of Automated Underwriting Systems and all government and conventional mortgage loan systems. • Understands loan product guidelines.

🏖️ Benefits

• Medical Plan • Dental Plan • Vision Plan • GAP Insurance • Life Insurance paid by the company • Voluntary Life Insurance • 401K • Pet Insurance • Legal Shield/ID Shield