Contact Center Representative

Job not on LinkedIn

🕒 2 days ago

☕ Washington – Remote

☕ Washington – Remote

💵 $22 - $32 / hour

⏰ Full Time

🟢 Junior

📞 Call Center Representative

🚫👨‍🎓 No degree required

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Uw

WebsiteLinkedInAll Job Openings

- employees

📚 Education

🔬 Science

🤝 Non-profit

Education • Science • Non-profit

Uw is the University of Washington's integrated health system (UW Medicine) providing comprehensive patient care across hospitals, outpatient clinics, primary care and specialty services. It operates an academic medical center and School of Medicine that trains physicians and health professionals, conducts large-scale medical research and clinical trials, and offers services such as telehealth and air ambulance support. Uw also provides patient resources, billing and insurance information, and community health initiatives as part of a public, not-for-profit medical organization.

📋 Description

• High-volume inbound call handling in a fast-paced contact center • Appointment scheduling and registration using electronic systems • Insurance eligibility verification and data accuracy • Routing calls and taking complete, accurate messages • Referral coordination and prior authorization entry in Epic • Customer service and issue resolution with empathy and professionalism • Collaboration with clinics, Financial Counselors, and Interpreter Services • Patient portal support and inquiry resolution • Documentation and data updates during scheduling • Adherence to performance standards, compliance, and confidentiality

🎯 Requirements

• High school diploma, or equivalent • One (1) year of general office experience OR Experience in customer service, call center environment or problem resolution OR Equivalent education/experience

🏖️ Benefits

• For information about benefits for this position, visit https://www.washington.edu/jobs/benefits-for-uw-staff/