Digital CRM Architect – BA

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🔥 1 minute ago

🇲🇽 Mexico – Remote

⏰ Full Time

🟠 Senior

🔴 Lead

🏆 Customer Success

👻 Ghost score 24%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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VALCE Talent Solutions

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2016

🤝 B2B

🎯 Recruiter

💼 Consulting

B2B • Recruitment • Consulting

VALCE Talent Solutions is a company specializing in nearshoring, IT talent acquisition, and consultancy aimed at helping businesses expand globally, particularly in Mexico, LATAM, and the United States. They offer customized solutions that include talent recruitment, workforce management, and the integration of technology and artificial intelligence to enhance business processes. With a strong focus on strategic consulting, VALCE aims to connect technology, talent, and tangible results, boasting a robust network of IT professionals and a proven track record of successful placements and project scaling.

📋 Description

• Lead discovery sessions and stakeholder workshops to understand business objectives and operational challenges. • Perform fit-gap analysis between business requirements and Dynamics 365 / Power Platform capabilities. • Document current-state and future-state business processes. • Translate business requirements into functional designs and configuration specifications. • Recommend standard platform capabilities before customizations. • Configure and maintain Dynamics 365 Sales and Dynamics 365 Customer Service solutions, including tables/entities. • Configure user experiences to support business processes and operational efficiency. • Create and manage user stories within Azure DevOps or similar platforms. • Support backlog management and sprint planning activities. • Facilitate business workshops and requirements sessions. • Translate business needs into scalable Dynamics 365 and Power Platform solutions.

🎯 Requirements

• Bachelor's degree in Business, Information Systems, Technology, or related field. • 10+ years of Business Analysis and Functional Consulting experience. • 6+ years of hands-on experience with Dynamics 365 Sales and Power Automate. • Deep understanding of CRM processes including Lead Management, Opportunity Management, Business Requirements, and User Stories. • Microsoft Certified: Power Platform Functional Consultant Associate (PL-200) required. • Microsoft Certified: Power Platform App Maker Associate (PL-100) preferred. • Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate preferred. • Advanced English. • Experience with Fit-Gap Analysis, Requirements Elicitation, and Business Process Reengineering. • Technical knowledge of Dynamics 365 Sales, Dynamics 365 Customer Service, and Microsoft Dataverse.

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