Medical Inbound Specialist

🔥 13 hours ago

🇵🇭 Philippines – Remote

💵 ₱26k - ₱30k / month

⏳ Contract/Temporary

🟢 Junior

🚫👨‍🎓 No degree required

👻 Ghost score 2%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Vector Outsourcing Solutions Philippines

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2014

🏥 Healthcare

📦 Logistics

📣 Marketing

Healthcare • Logistics • Marketing

Vector Outsourcing Solutions Philippines is a leading business process outsourcing (BPO) provider dedicated to enhancing the operational efficiency of its clients. With over 20 years of experience and a workforce of more than 300 employees, the company excels in delivering tailored outsourcing solutions, particularly to the healthcare sector, including services like medical billing and revenue cycle management. Vector Outsourcing focuses on optimizing client operations through technology and analytics, ensuring quality customer service, and reducing operational costs to foster growth for the businesses they support.

📋 Description

• Manage incoming calls from patients, healthcare customers, and service providers • Deliver accurate information and support regarding healthcare policies and procedures • Address patient concerns, resolve issues, and follow up to ensure a satisfactory outcome • Maintain thorough documentation of customer interactions and transactions • Adhere to HIPAA and other relevant healthcare regulations • Coordinate with other departments to escalate and resolve complex matters efficiently

🎯 Requirements

• At least 1-2 year of customer service, call center, or healthcare related experience preferred • Basic understanding of medical billing, insurance claims, and healthcare terminology • Strong communication and interpersonal skills • Ability to handle inbound calls professionally and efficiently • Strong attention to detail, accuracy, and excellent time management skills • Must possess excellent communication skills in English, both written and verbal • Proficient data entry skills • Typing speed of 40 WPM or faster • Ability to work with and protect confidential information • Open to consultancy contract minimum of 6 months • Able to work from home with reliable internet and a backup connection

🏖️ Benefits

• Maternity & Paternity Leave • Government Contribution (SSS, Pag-ibig, Philhealth) • 13th Month Pay • Paid Holidays • Bereavement Leave • Paid Vacation Leave • Paid Sick Leave • Work from Home • Equipment/ company computer is provided • Night shift differential pay • Php 1,000 De Minimis • ₱1,000 monthly bonus upon regularization • HMO upon regularization