Associate Customer Data Operations Analyst

🕒 May 20

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Veeam Software

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2006

☁️ SaaS

🔒 Cybersecurity

🏢 Enterprise

💰 $500M Private Equity Round on 2019-01

SaaS • Cybersecurity • Enterprise

Veeam Software is a global leader in data resilience and protection, offering self-managed data protection software for hybrid and multi-cloud environments. Their Veeam Data Platform provides comprehensive solutions for data backup, recovery, and security, featuring zero-trust principles and AI-powered tools for data intelligence. Veeam's offerings include secure backup and storage services for platforms such as Microsoft 365, AWS, and Google Cloud, supporting diverse workloads including virtual, physical, and SaaS environments. With a reputation for innovation and customer trust, Veeam serves a broad range of industries, ensuring data resilience against disruptions such as ransomware attacks. Their solutions enable businesses to achieve data freedom, secure storage, and efficient management, reinforcing their position as a top vendor in enterprise backup and recovery software worldwide.

📋 Description

• Manage and optimize customer data within Salesforce and third-party data platforms. • Ensure the accuracy, consistency, and integrity of customer data and oversee the creation and management of accounts in Salesforce. • Participate in automation initiatives and data integrations to streamline workflows and enhance data-driven decision-making. • Maintain and update customer records in Salesforce, ensuring data accuracy and integrity. • Create and manage new customer accounts, ensuring proper categorization and compliance with internal data standards. • Monitor and resolve data discrepancies, duplicates, and inconsistencies to maintain a clean and reliable database. • Manage and integrate data from third-party vendors, ensuring alignment with internal systems and business requirements. • Monitor and enforce data governance policies for vendor data, ensuring compliance with industry best practices and company guidelines. • Collaborate with vendors to improve data quality, accessibility, and usability. • Document and enforce best practices, policies, and procedures for managing customer data, including third-party firmographics data. • Train internal teams on data entry standards and proper usage of Salesforce to maintain high-quality records. • Participate in the design and implementation of automation for data entry, updates, and validation within Salesforce. • Work with IT and business teams to integrate third-party data sources, ensuring seamless data flow and accessibility. • Identify opportunities to improve efficiency through AI, machine learning, and API integrations.

🎯 Requirements

• Bachelor’s Degree in a quantitative discipline required (Data, IT, Business, or related field). A combination of education and experience may be considered. • 2+ years of experience in data management, data quality, CRM administration, or a related field. • Some experience (0–1 years) in data operations, data entry/data management, CRM support/administration, or a related area (internships/co-ops/projects count) • Experience in a data-focused role or academic/project work involving data quality, data cleansing, or CRM systems. • Proficiency in Salesforce (Admin certification is a plus). • Experience with third-party data platforms and integration tools. • Strong understanding of data governance, compliance, and best practices. • Ability to design and implement automation workflows and data integrations. • Excellent problem-solving skills with high attention to detail. • Strong communication skills to collaborate with cross-functional teams and external vendors. • Experience with Salesforce Flow, Zapier, MuleSoft, or other automation tools. • Background in data analysis and reporting (e.g., SQL, Tableau, Power BI). • Knowledge of data privacy regulations such as GDPR, CCPA, or industry-specific standards.

🏖️ Benefits

• 15–21 annual vacation days, plus 4 extra global VeeaMe Days for self-care and 24 paid volunteer hours annually through Veeam Cares • Private medical insurance for employees and eligible dependents, including hospital and surgical coverage, outpatient care, and mental health support • Dental insurance for employees and dependents • Life and personal accident insurance, including accidental death, disability, critical illness, and terminal illness • Annual flexible spending allowance for health and wellbeing expenses • Opportunities to learn and grow through on-demand libraries (LinkedIn Learning, O’Reilly), mentoring, workshops, and learning events like our annual Global Day of Learning