Customer Advocacy Manager – APJ

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Veeam Software

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2006

☁️ SaaS

🔒 Cybersecurity

🏢 Enterprise

💰 $500M Private Equity Round on 2019-01

SaaS • Cybersecurity • Enterprise

Veeam Software is a global leader in data resilience and protection, offering self-managed data protection software for hybrid and multi-cloud environments. Their Veeam Data Platform provides comprehensive solutions for data backup, recovery, and security, featuring zero-trust principles and AI-powered tools for data intelligence. Veeam's offerings include secure backup and storage services for platforms such as Microsoft 365, AWS, and Google Cloud, supporting diverse workloads including virtual, physical, and SaaS environments. With a reputation for innovation and customer trust, Veeam serves a broad range of industries, ensuring data resilience against disruptions such as ransomware attacks. Their solutions enable businesses to achieve data freedom, secure storage, and efficient management, reinforcing their position as a top vendor in enterprise backup and recovery software worldwide.

📋 Description

• Cultivate and nurture lasting connections with key customer advocates, transforming them into champions for Veeam. • Develop a strategic portfolio of high-profile customer brands that can be celebrated in case studies, testimonials, and at industry events. • Manage and maintain a database of public and private references, including advocates for peer-to-peer and NDA engagements, to drive value for sales and marketing. • Partner with sales, marketing, customer success, engineering, and alliances to identify standout customer stories and grow the advocate pool. • Coordinate customer interviews, craft compelling narratives, and oversee the review and approval process for advocacy assets like success stories, quotes, and videos. • Leverage customer voices in marketing campaigns, PR, AR, and field activities to strengthen brand trust and credibility. • Monitor the use of advocacy assets across all formats, ensuring they deliver maximum impact for Veeam’s brand and sales initiatives. • Oversee supplier contracts and manage the creation of professional video testimonials and other advocacy assets. • Serve as a go-to resource for sales and marketing teams, helping them harness the power of customer advocacy to support their goals. • Lead operational efficiency projects and explore new ways to elevate Veeam’s customer advocacy program.

🎯 Requirements

• A Bachelor’s degree in Marketing, Communications, Business Administration, or a related field (or a combination of education and experience that proves you’re ready to shine). • Marketing experience in the B2B technology space, especially within customer marketing—this is your chance to turn your knowledge into action. • You’ve got top-notch organisational skills and project management expertise, keeping campaigns running smoothly and on schedule. • Exceptional verbal and written communication skills, with the ability to craft compelling narratives and connect with customers and colleagues alike. • Soft selling skills that allow you to inspire and influence without hard pressure—customers love working with you! • Strong decision-making skills and the ability to tackle challenges with creative solutions. • Thrives in fast-paced environments and knows how to juggle multiple projects without breaking a sweat. • You’re results-oriented, passionate about what you do, and bring energy to every task you take on. • Strong understanding of the roles played by alliance partners, distributors, system integrators, etc., in the channel market is highly preferred • Experience managing a customer advocacy program is required • Proven ability to manage advocacy pipelines, hit deadlines, and exceed quarterly goals to drive business growth.

🏖️ Benefits

• 20 annual vacation days, plus 4 extra global VeeaMe Days for self-care and 24 paid volunteer hours annually through Veeam Cares • Private medical insurance and income protection during illness or injury • Annual wellbeing allowance and flu vaccination vouchers • Discounted HCF corporate health insurance • Free, confidential counselling and coaching via EAP • Superannuation contributions via salary sacrifice • Car allowance for eligible field sales roles • Salary sacrifice options for portable electronic devices (phones, laptops, tablets) • Opportunities to learn and grow through on-demand libraries (LinkedIn Learning, O’Reilly), mentoring, workshops, and learning events like our annual Global Day of Learning