Delivery Manager

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peopleworth

WebsiteLinkedInAll Job Openings

1 - 10 employees

👥 HR Tech

🤝 B2B

🧘 Wellness

HR Tech • B2B • Wellness

peopleworth is a B2B consultancy that helps small and medium-sized businesses improve human capital, payroll, business operations, cybersecurity, and workplace mental health. The firm offers strategic HR and payroll management, culture and performance development, counselling and coaching, compliance and policy support, and scalable operational tools through its peopleworth Employer Group to boost efficiency, compliance, and employee wellbeing.

📋 Description

• Develop and implement effective processes to support high-quality programme delivery • Lead and manage programme coordinators, facilitators, mentors, and other delivery team members • Act as the escalation point for complex programme and learner-related challenges • Collaborate with learner support teams to ensure excellent participant outcomes • Coordinate facilitators and mentors to ensure successful programme delivery • Support the recruitment, onboarding, engagement, and retention of facilitators • Monitor programme performance and analyse operational data to identify improvements • Build and maintain strong relationships with key stakeholders and programme partners • Work collaboratively across teams to achieve delivery objectives and shared outcomes • Identify, prioritise, and manage operational risks throughout programme delivery • Contribute to the development of scalable systems, processes, and operational assets • Represent programme needs and stakeholder feedback in planning and operational discussions

🎯 Requirements

• Demonstrated experience managing programme delivery within higher education, professional learning, training, or related environments • Experience leading and developing multidisciplinary teams • Strong operational management and process improvement capabilities • Demonstrated ability to resolve complex challenges and manage escalations effectively • Experience working with mentors, facilitators, coaches, or learner support professionals • Strong stakeholder management and relationship-building skills • Excellent analytical, reporting, and decision-making abilities • Ability to identify and manage operational risks proactively • Strong communication and collaboration skills across diverse stakeholder groups • Demonstrated commitment to delivering exceptional learner, customer, or participant experiences • Ability to work effectively in fast-paced and evolving environments • Experience balancing quality outcomes with commercial and operational objectives

🏖️ Benefits

• Collaborative, people-centred performance culture • Opportunities to grow in a fast-paced environment • Exposure to innovative learning and development programmes • Opportunity to contribute to meaningful learner and career outcomes