Manager, Customer Success – Professional Services

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Veeam Software

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2006

☁️ SaaS

🔒 Cybersecurity

🏢 Enterprise

💰 $500M Private Equity Round on 2019-01

SaaS • Cybersecurity • Enterprise

Veeam Software is a global leader in data resilience and protection, offering self-managed data protection software for hybrid and multi-cloud environments. Their Veeam Data Platform provides comprehensive solutions for data backup, recovery, and security, featuring zero-trust principles and AI-powered tools for data intelligence. Veeam's offerings include secure backup and storage services for platforms such as Microsoft 365, AWS, and Google Cloud, supporting diverse workloads including virtual, physical, and SaaS environments. With a reputation for innovation and customer trust, Veeam serves a broad range of industries, ensuring data resilience against disruptions such as ransomware attacks. Their solutions enable businesses to achieve data freedom, secure storage, and efficient management, reinforcing their position as a top vendor in enterprise backup and recovery software worldwide.

📋 Description

• Lead, coach, and develop the Professional Services & Customer Success teams to achieve high performance and career growth • Set clear goals, provide regular feedback, and drive a strong culture of accountability and collaboration • Support hiring, onboarding, and capability development within the team • Own customer success outcomes across strategic accounts, ensuring customers realize maximum value from Veeam solutions • Oversee the successful delivery of professional services engagements, ensuring quality, timeliness, and customer satisfaction • Drive customer adoption, retention, satisfaction, and expansion opportunities • Act as an escalation point for complex technical or delivery challenges • Build strong relationships with key stakeholders and executive sponsors on the customer side • Guide solution architecture, design validation, and delivery approaches for complex customer environments • Review and contribute to proposals and Statements of Work (SOW), ensuring technical and commercial alignment • Ensure accurate effort estimation, project planning, and risk management across engagements • Support solution design discussions and provide strategic technical direction for complex customer environments • Partner closely with Sales, Pre-Sales, and Technical Support teams to identify growth and expansion opportunities • Support strategic customer engagements and contribute to account planning • Establish and drive best practices, frameworks, and standardization across delivery teams • Monitor key performance metrics (utilization, delivery quality, customer satisfaction) and drive improvements • Drive continuous improvement initiatives across processes, documentation, and knowledge management

🎯 Requirements

• Minimum 3+ years of experience leading technical customer-facing teams, including TAMs, Customer Success Engineers, Consultants, or Professional Services teams • Strong background in professional services, consulting, or technical account management • Experience managing complex projects, stakeholders, and multiple concurrent engagements • Solid understanding of virtualization technologies (VMware, Hyper-V) • Strong knowledge of storage and backup architectures (NetApp, Dell, HPE, etc.) • Hands-on experience with Veeam or comparable backup and recovery technologies is highly desirable • Exposure to cloud platforms (AWS, Azure, or similar) and hybrid environments • Excellent stakeholder management and communication skills • Ability to operate in a fast-paced, matrixed, and global environment • Business-level Japanese and conversational English (for global collaboration)

🏖️ Benefits

• Paid annual leave plus 4 extra global VeeaMe Days for self-care and 24 paid volunteer hours annually through Veeam Cares • Flexible Spending Allowance (FSA) for medical, dental, vision, wellness, fitness, and tech-related expenses • Opportunities to learn and grow through on-demand libraries (LinkedIn Learning, O’Reilly), mentoring, workshops, and learning events like our annual Global Day of Learning