Revenue Operations Manager – Sales & Marketing

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Velocity, A Managed Solutions Company

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2005

☁️ SaaS

📡 Telecommunications

🤝 B2B

SaaS • Telecommunications • B2B

Velocity, A Managed Solutions Company is a U. S. -based managed technology and services provider that builds and operates IT, network, voice and media solutions for multi-location businesses—especially hospitality and retail. Velocity offers managed network & data solutions, VoIP and SIP-based voice platforms, Wi‑Fi, Free‑to‑Guest TV, Starlink integration, a global advertising/media network, on-site technician and repair depot services, 24/7 call center support, and software platforms (V-CLOUD™, V-SELECT® portal, GEM expense management and other SaaS offerings). Founded in 2005 and headquartered in Holland/Toledo, OH, Velocity emphasizes centralized operations, large-scale field technician coverage (5,500+), device and network management (3M devices, 42K network connections), and fully redundant data centers to support enterprise-grade deployments for businesses.

📋 Description

• Serve as the primary administrator and day-to-day owner of the organization's HubSpot ecosystem. • Own the administration, optimization, and ongoing health of HubSpot Sales Hub and Service Hub. • Manage CRM configuration including properties, pipelines, lifecycle stages, custom objects, workflows, permissions, and automation. • Monitor and maintain integration between HubSpot and other business systems. • Evaluate new HubSpot functionality and recommend system improvements. • Coordinate with internal stakeholders and third-party vendors to resolve system issues and implement enhancements. • Ensure HubSpot continues to scale alongside evolving business needs. • Maintain a trusted CRM environment that supports operational excellence and accurate reporting. • Implement CRM governance standards. • Monitor CRM data integrity across contacts, companies, deals, products, and custom objects. • Develop processes for deduplication, lifecycle management, and ongoing data maintenance. • Identify and resolve data quality issues. • Ensure CRM structure supports accurate reporting and operational visibility. • Maintain documentation related to CRM configuration and governance. • Improve operational efficiency through scalable automation and process optimization. • Design, build, and maintain HubSpot workflows and automation. • Translate business requirements into scalable HubSpot solutions. • Identify manual processes suitable for automation. • Troubleshoot workflow issues and optimize existing automation. • Support implementation of approved process improvements. • Document workflows, system configurations, and operational procedures. • Participate in Revenue Operations projects from requirements gathering through implementation, testing, and user adoption. • Partner with Sales Leadership and the Director of Sales Operations to improve operational execution. • Support implementation and continuous improvement of sales processes within HubSpot. • Maintain sales pipeline configuration and reporting. • Build automation that improves seller productivity. • Support standardized sales reporting and dashboard development. • Assist with forecasting support through accurate CRM data and reporting. • Recommend process improvements based on system usage and operational insights. • Collaborate with Marketing and Customer Success to improve cross-functional processes. • Support CRM functionality related to lead management and customer lifecycle processes. • Assist with lead routing, lifecycle stages, and campaign reporting. • Support integrations between HubSpot and Marketing or Customer Success technologies. • Help improve visibility into customer lifecycle and operational metrics. • Develop and maintain reporting that enables informed operational decisions. • Develop and maintain dashboards and KPI reporting. • Build standardized reporting across Sales, Customer Success, Marketing, and Revenue Operations. • Monitor pipeline health, conversion rates, customer lifecycle metrics, and operational performance. • Improve reporting accuracy through better CRM structure and governance. • Provide operational insights that support business decision-making. • Support the execution of strategic initiatives that improve business operations, cross-functional alignment, and organizational efficiency. • Support the Director of Sales Operations in executing Revenue Operations initiatives and strategic projects. • Lead or participate in cross-functional projects that improve business processes, technology adoption, and operational effectiveness. • Analyze business requirements and recommend scalable operational solutions. • Coordinate project activities, timelines, testing, documentation, and implementation for Revenue Operations initiatives. • Assist with evaluating new technologies, operational processes, and business improvements as organizational needs evolve. • Serve as a trusted operational resource for special projects and assignments as directed by the Director of Sales Operations. • Support Revenue Operations initiatives across the organization. • Partner with Sales, Marketing, Customer Success, Finance, Operations, and IT on Revenue Operations initiatives. • Support implementation of new operational processes and system enhancements. • Coordinate user acceptance testing (UAT) for new functionality. • Assist with change management through documentation, communication, training, and user support. • Maintain standard operating procedures and operational documentation. • Collaborate across departments to improve business processes, operational efficiency, and organizational alignment. • Promote consistent adoption of HubSpot and Revenue Operations processes. • Develop and maintain user documentation. • Deliver HubSpot training and onboarding. • Support users through process improvements and system updates. • Promote CRM best practices and standardized workflows. • Provide ongoing support to improve adoption and system utilization.

🎯 Requirements

• Bachelor’s degree in Business Administration, Information Systems, Marketing, Finance, Operations Management, Data Analytics, or a related field required. • Minimum of 5+ years of progressive experience in Revenue Operations, Sales Operations, CRM Administration, Business Operations, or a related function. • Minimum of 3+ years of hands-on HubSpot administration experience, with demonstrated expertise in HubSpot Sales Hub and Service Hub; experience with Marketing Hub is preferred. • HubSpot certifications in Sales Hub, Service Hub, Revenue Operations, or related areas are strongly preferred. • Advanced knowledge of HubSpot CRM configuration, including properties, pipelines, lifecycle stages, custom objects, workflows, automation, user permissions, reporting, and dashboards. • Strong understanding of Revenue Operations principles and the end-to-end customer lifecycle across Sales, Marketing, and Customer Success. • Demonstrated experience developing and implementing CRM governance, data quality, data integrity, deduplication, and lifecycle management standards.

🏖️ Benefits

• Medical, Dental, Vision • PTO & Paid Holidays • Paid Sick Time • 401K – with Employer Match • Paid Parental Leave • Company provided Life Insurance, Short/Long-Term Disability • Supplemental Benefits Available