Customer Success Analyst – Mid-Market Accounts

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🕒 May 6

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Vempra

WebsiteLinkedInAll Job Openings

1 - 10 employees

🤝 B2B

B2B

Vempra is a company whose website is currently in maintenance and will be live soon. The site directs users to contact a phone number for more information and quotations, and includes user access and password recovery fields, indicating a client-facing platform that provides pricing/quotes or services to customers.

📋 Description

• Manage a portfolio of clients—companies with up to 1,000 employees in Brazil—ensuring the successful execution of the customer journey for mid-market accounts; • Conduct meetings and engage with clients according to the Mid Touch service journey; • Represent Gupy in building long-term relationships with clients; • Participate in HR digital transformation projects with clients; • Deeply understand each client’s business, analyze data, and recommend improvements to optimize their Recruitment & Selection and Onboarding processes so they get increasing value from our platform; • Analyze customer usability and portfolio health metrics; • Build success plans with clients that demonstrate the value of the platform purchase and position the company as an innovator in Human Resources; • Record meetings and relevant information in the CRM (Salesforce); • Analyze customer usability and portfolio health indicators (CSAT, NPS, expansion, net churn, at-risk accounts, contract consumption, Health Score); • Liaise with Sales, Finance and Legal teams, providing ongoing feedback; • Identify and propose solutions to make internal processes faster, more scalable and less costly for Gupy; • Expand Gupy’s complementary products/modules (cross-sell);

🎯 Requirements

• Previous experience in Customer Success with a Mid Touch journey; • Previous experience in customer retention strategies; • Experience working directly with Recruitment & Selection workflows; • Negotiation and problem-solving techniques; proficiency in Excel and PowerPoint; • Analytical skills — your role will primarily be to guide customers to use our platform more and better through Recruitment & Selection metrics; • Empathy and negotiation — you will work with very diverse companies daily, so understanding their needs and contexts is essential; • Time management and organization — you will face new fronts and challenges constantly; maintaining a healthy routine will help you prioritize operational tasks.

🏖️ Benefits

• Flexible working hours (yes, even when working from home); • Meal allowance loaded to a Caju card; • Health plan 100% covered by Gupy for you, with co-pay for legal dependents; • Dental plan; • Home office allowance; • Dasa Saúde; • Support for physical health through benefits such as Wellhub and Totalpass; • Starbem, a telemedicine and online well-being service with an initial free offering of 4 psychology sessions, 1 nutrition session and medical consultations; • 6 months maternity leave; • Extended paternity leave; • 5 days of marriage leave; • Internal recognition with our Gupy Coins, which you can redeem as credit on your Caju card (rewards such as Netflix voucher, Spotify voucher, Pizza voucher, Gamer voucher, Romantic Dinner voucher); • Day off on your birthday; • Short-Friday — on Fridays we work until 3:00 PM; • Payroll-deductible loans from Creditas, with lower interest rates; • Creditas Financial Education, with exclusive content to help you focus on your financial education; • Creditas Store, a shop where you can buy products or services and pay via payroll deduction; • Férias&Co, annual credits to help organize holiday travel by purchasing accommodation and flights in Brazil and worldwide via subscription. We subsidize part of the monthly fee and you decide whether to subscribe; • Opportunity to become a Gupy shareholder.