Tour Operations Specialist, South East Asia

🔥 0 minutes ago

⛩ Asia – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

👻 Ghost score 17%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Ventura TRAVEL

WebsiteLinkedInAll Job Openings

51 - 200 employees

✈️ Travel

Travel

Ventura TRAVEL is a company specializing in crafting authentic and sustainable small-group travel experiences to unique destinations worldwide. For over 20 years, it has been known for its hand-picked, small-ship expedition cruises that offer travelers unforgettable adventures in places like the Galapagos Islands, polar regions, and Indonesia. Ventura TRAVEL prides itself on its commitment to responsible travel, providing unbiased recommendations, and maintaining a strong team of destination specialists. The company supports conservation projects through its efforts and ensures flexibility and best-price guarantees for its customers.

📋 Description

• Own end-to-end ground operations for multi-day group tours in Vietnam, Cambodia, and Laos • Manage departures, including accommodation, transport, activities, Tour Conductors, payments, and departure logistics • Recruit, train, brief, schedule, support, and evaluate Tour Conductors • Source, negotiate, contract, and manage suppliers while balancing quality, reliability, and cost • Monitor operational KPIs, costs, supplier performance, and traveller feedback • Lead responses to disruptions and emergencies during tours • Improve and automate operational processes using AI and digital tools

🎯 Requirements

• Professional fluency in spoken and written English and Vietnamese • Hands-on ground operations experience with a tour operator or DMC operating multi-day group tours in Southeast Asia • Proven end-to-end responsibility for reservations, suppliers, logistics, Tour Conductors, payments, and on-tour delivery • Strong operational knowledge of Vietnam and ideally Cambodia and Laos • Experience in supplier negotiation, contracting, cost control, and performance management • Experience using KPIs, reports, and operational data to improve quality, costs, accuracy, and supplier performance • Confident use of reservation, operations, ERP, CRM, or similar business software, with ability to learn complex systems quickly • Strong digital mindset and openness to learning AI and automation for operational workflows • Ability to manage several departures and resolve operational emergencies independently • Additional German or French language skills relevant to Southeast Asia are a plus • Experience with a European tour operator or DMC serving European tour operators and travellers is a plus • Existing network of trusted tourism suppliers and industry partners in Southeast Asia is a plus • Experience developing Tour Conductors through coaching, training, and performance management is a plus • Practical AI or automation experience beyond basic prompting is a plus

🏖️ Benefits

• Freedom to be creative in achieving results • International & friendly working environment • Quarterly Social Days and Team Events • Work out of other offices in the Ventura network around the world • Opportunity to constantly learn and grow • Employee well-being support, including regular O3 and satisfaction surveys • Yearly 2-week offsite, if company goals are achieved • Participation in the overall company's profits