Professional Services Manager

🕒 April 30

🏢🏡 Pune – Hybrid

⏰ Full Time

🟠 Senior

🔴 Lead

👔 Manager

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Logo of Veradigm®

Veradigm®

WebsiteLinkedIn

1001 - 5000 employees

☁️ SaaS

🤝 B2B

⚕️ Healthcare Insurance

💰 $75M Post-IPO Debt - Veradigm on 2025-06

SaaS • B2B • Healthcare Insurance

Veradigm is a healthcare technology company that provides cloud-based clinical, financial and data solutions for providers, payers and life-sciences organizations. Its offerings include electronic health records, practice management, revenue cycle services, e-prescribing, data exchange and APIs, real-world data and evidence platforms, analytics for quality and risk adjustment, and patient engagement tools — all delivered via a connected Veradigm Network to support care delivery, payer operations and research.

📋 Description

• Manage Professional Services in accordance with established standards and guidelines. • Monitor progress of Professional Services and /or site implementations to ensure on-time, successful schedules. • Provide direction and guidance to staff. • Act as escalation point for issues with other departments. • Monitor utilization of process guidelines and project management tools by consultants. • Manage revenue projections, revenue recognition and billing for assigned sites. • Actively participate with the sales organization in closing new business opportunities. • Regularly follow-up with clients to ensure that our service offerings are meeting their expectations. • Demonstrate superior client service. • Ensure proper client training materials are developed and readily available. • Provide on-going development, feedback, coaching and mentoring to Professional Services team.

🎯 Requirements

• 8+ years in professional services management • 2+ years of relevant experience in working for a healthcare institution and an understanding of IT projects, budgeting & other related processes within healthcare environment • Excellent Client facing skills with ability to engage with Senior & Key executives • A bachelor’s degree in computer science, Information Technology, or related technical discipline

🏖️ Benefits

• Quarterly Company-Wide Recharge Days • Flexible Work Environment (Hybrid) • Peer-based incentive “Cheer” awards • Tuition Reimbursement Program

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