Customer Care Specialist II

🕒 April 12

☕ Washington – Remote

☕ Washington – Remote

💵 $17 - $24 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

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Verathon

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1984

🔧 Hardware

🤝 B2B

Hardware • B2B

Verathon is a medical device company that designs and manufactures airway management equipment (GlideScope video laryngoscopes), single-use and reusable bronchoscopes (BFlex), and bladder scanners (BladderScan i10). Its products and visualization systems are used by hospitals, EMS, anesthesiology, critical care and biomedical engineering teams; the company also offers training, service, and support for clinical customers. Verathon focuses on clinician-facing hardware solutions for visualization, diagnostics, and procedural support in acute care settings.

📋 Description

• Respond to inbound calls and emails for products, training requests, general information, and moderate technical issues; create and manage cases to resolution • Accurately enter and process customer orders; provide proactive updates and follow‑ups for order status and repair approvals • Issue return authorizations (RAs) for repairs and credits in alignment with company policies • Guide customers through phone and email troubleshooting of medical devices and software, including Windows applications, web‑based tools, drivers, permissions, wireless connectivity, server issues, and unit‑specific error codes • Identify opportunities to promote additional value‑add products, services, or training that solve customer problems

🎯 Requirements

• Associate degree or equivalent experience • Typically 1–2 years of direct customer service experience • Experience with high-volume inbound/outbound calls and email support • Proficiency with Windows OS, web‑based software, and wireless technology • Aptitude and desire to troubleshoot permissions, drivers, error codes, server connectivity, and related software issues • Ability and desire to learn and apply FDA and HIPAA requirements while troubleshooting • Familiarity with customer service databases, CRMs, and case management tools • Ability to work remotely with reliable high-speed internet and ability to work shifts Monday–Friday, between 6:00 a.m. and 4:00 p.m. Pacific Time (no nights or weekends)

🏖️ Benefits

• Medical, dental, vision, basic life insurance • 401(k) with company match • Professional development programs • Internal mobility • Certification courses • Tuition reimbursement • Team appreciation virtual events • Culture centered on engagement and recognition