Cohesity
1001 - 5000 employees
🔒 Cybersecurity
Cybersecurity • Data Management • Cloud
Cohesity is a cloud data management platform that enables enterprises to protect, back up, and manage their data across various environments in a unified manner. By providing comprehensive solutions for data protection, security, and compliance, Cohesity helps organizations to optimize their data management strategies and enhance resilience against cyber threats and data loss. Their services are tailored to improve operational efficiency and empower businesses to derive actionable insights from their data.
Senior Director, Customer Success
🕒 May 26
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Cohesity
1001 - 5000 employees
🔒 Cybersecurity
Cybersecurity • Data Management • Cloud
Cohesity is a cloud data management platform that enables enterprises to protect, back up, and manage their data across various environments in a unified manner. By providing comprehensive solutions for data protection, security, and compliance, Cohesity helps organizations to optimize their data management strategies and enhance resilience against cyber threats and data loss. Their services are tailored to improve operational efficiency and empower businesses to derive actionable insights from their data.
📋 Description
• Develop a comprehensive Customer Success strategy across high-touch and low-touch motions, aligned to customer segmentation, and differentiated paid vs. free offerings for both cloud and on-prem products • Leverage AI-driven insights, automation, and predictive analytics to enhance customer engagement, improve operational efficiency, and scale Customer Success motions across segments • Implement Customer Success best practices consistently across the organization and drive standardization through a unified CRM platform • Build, lead, and scale a high-performing, multi-geography Customer Success team across Europe • Serve as a key member of the global Customer Success leadership team, shaping the vision, strategy, and decision-making for the organization • Deliver strong renewal and expansion outcomes through proactive account management, risk mitigation, and escalation prevention • Engage effectively across customer organizations, from operational leaders to C-level stakeholders, based on business needs
🎯 Requirements
• 18+ years of progressive experience in roles such as Solution Architecture, Product Management, CS, TAM, Pre-Sales, Escalation, or Professional Services • Bachelor's degree in a relevant field (Computer Science preferred) or equivalent experience • Proven experience building, scaling, and leading Customer Success teams • Strong expertise in CS strategy, best practices, and tooling, including emerging AI-driven CS capabilities • Successful track record running high-touch, low-touch, and digital-touch CS motions • Proficiency in at least one domain: Data Protection, Data Security, Storage, Virtualization, Cloud, or related technologies • Solid account management background • High emotional intelligence and strong cross-functional collaboration skills
🏖️ Benefits
• Health insurance • 401(k) retirement plans • Paid time off • Flexible work arrangements • Professional development opportunities • Stock options
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