Vermont XCenter
B2B • Customer Service • SaaS
Vermont XCenter is an innovative consulting agency that has been providing customer service solutions for over 20 years. Specializing in omnichannel communication, the company helps businesses optimize their customer interactions through various channels such as phone, WhatsApp, and social media. With a focus on enhancing client experiences, Vermont XCenter integrates technology and human support to deliver comprehensive call center services tailored to meet the unique needs of each client.
Account Manager – Senior Executive
Job not on LinkedIn
November 12
🗣️🇧🇷🇵🇹 Portuguese Required
Vermont XCenter
B2B • Customer Service • SaaS
Vermont XCenter is an innovative consulting agency that has been providing customer service solutions for over 20 years. Specializing in omnichannel communication, the company helps businesses optimize their customer interactions through various channels such as phone, WhatsApp, and social media. With a focus on enhancing client experiences, Vermont XCenter integrates technology and human support to deliver comprehensive call center services tailored to meet the unique needs of each client.
📋 Description
• Act as the link between clients and technology — working consultatively to identify opportunities, propose multitech solutions, and increase the value delivered to existing customers and new prospects.
🎯 Requirements
• Manage a portfolio of active clients, identifying expansion and retention opportunities. • Prospect new clients and manage the full sales cycle (prospecting → diagnosis → proposal → closing). • Work with Zendesk, Blip and Salesforce solutions, positioning makeITSimple as a strategic consulting partner rather than just a reseller. • Collaborate with BDRs, Marketing and Customer Success (CS) to ensure pipeline generation and progression. • Conduct presentations, demonstrations and executive meetings with decision-makers. • Prepare commercial proposals and manage complex negotiations. • Monitor recurring revenue metrics (ARR, NDR, churn) and pipeline. • Ensure CRM is kept up to date and maintain accurate forecast reports.
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