Vermont XCenter
501 - 1000 employees
Founded 1996
đ€ B2B
âïž SaaS
B2B âą Customer Service âą SaaS
Vermont XCenter is an innovative consulting agency that has been providing customer service solutions for over 20 years. Specializing in omnichannel communication, the company helps businesses optimize their customer interactions through various channels such as phone, WhatsApp, and social media. With a focus on enhancing client experiences, Vermont XCenter integrates technology and human support to deliver comprehensive call center services tailored to meet the unique needs of each client.
AI Implementation Project Manager - Mid-level
Job not on LinkedIn
đ„ 4 minutes ago
đŁïžđ§đ·đ”đč Portuguese Required
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Vermont XCenter
501 - 1000 employees
Founded 1996
đ€ B2B
âïž SaaS
B2B âą Customer Service âą SaaS
Vermont XCenter is an innovative consulting agency that has been providing customer service solutions for over 20 years. Specializing in omnichannel communication, the company helps businesses optimize their customer interactions through various channels such as phone, WhatsApp, and social media. With a focus on enhancing client experiences, Vermont XCenter integrates technology and human support to deliver comprehensive call center services tailored to meet the unique needs of each client.
đ Description
âą Lead the planning and tracking of implementation projects. âą Align scope, timelines, deliverables, and responsibilities with the client and internal teams. âą Coordinate implementation phases, acceptance testing (homologation), and go-live. âą Monitor risks, open issues, and schedule deviations. âą Serve as the focal point between the client, product, support, sales, and technical teams. âą Ensure clear and regular communication on project progress. âą Support the resolution of impediments and operational decision-making. âą Ensure proper documentation and formal project closure. âą Monitor the initial stabilization of the solution after go-live.
đŻ Requirements
âą Experience in project management, system implementations, or technology solution deployments. âą Strong organizational and prioritization skills with the ability to manage multiple concurrent workstreams. âą Clear communication with clients and multidisciplinary teams. âą Knowledge of technology, business processes, and integrations. âą Analytical, collaborative, and delivery-oriented profile. âą Experience with Project Online (Planner Premium). âą Advanced/Fluent English.
đïž Benefits
âą Expense allowance âą Flexible working hours âą Career development plan
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