Customer Support Specialist

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Veta Virtual

WebsiteLinkedInAll Job Openings

11 - 50 employees

💼 Consulting

⚖️ Legal

🏥 Healthcare

Consulting • Legal • Healthcare

Veta Virtual is a company specializing in virtual receptionist and virtual assistant services. They provide a range of services including phone answering, inbound and outbound call management, appointment scheduling, and call overflow handling. Their services are designed to convert callers into clients by delivering personalized experiences through dedicated live receptionists. Veta Virtual works across various industries, including legal, accounting, and medical, helping businesses maintain a professional image, improve customer service, and free up internal resources. The company emphasizes human interaction with 100% real human receptionists who integrate seamlessly with existing phone providers, offering a cost-effective solution compared to hiring full-time staff.

📋 Description

• Answer incoming customer calls, emails, and chats as the first point of contact • Guide customers through account setup, transactions, and platform features using approved scripts and internal resources • Troubleshoot basic technical issues, including login problems, transaction errors, wallet connection issues, and app navigation questions • Escalate complex platform issues to the technical team • Locate customer accounts and case history in the CRM during live interactions • Explain account or transaction status and next steps to customers • Monitor and respond to support emails and chats throughout the day • Document every customer interaction in the CRM, including notes, records, tags, and statuses • Escalate complex technical or account issues to engineering or specialist teams when needed

🎯 Requirements

• Excellent verbal and written English communication skills • Friendly, patient, genuinely customer-focused personality • Comfortable handling high volumes of incoming calls, chats, and emails daily • Basic technical aptitude for troubleshooting platform, login, and transaction issues • Strong CRM proficiency or ability to learn new software platforms quickly • Ability to multitask between calls, chats, email support, and CRM documentation • Ability to follow approved scripts while maintaining a conversational tone • Strong attention to detail and organizational discipline • Strong problem-solving instincts and ability to recognize when escalation is needed • Previous customer service, technical support, call center, or virtual assistant experience strongly preferred • Basic knowledge of cryptocurrency, blockchain, or digital wallets is a bonus • Prior tech support or help desk experience is a bonus • Must be currently based in Latin America (LATAM) or Europe • Professional home setup

🏖️ Benefits

• Competitive salary in USD — paid consistently every month • 10 paid vacation days per year • All U.S. federal holidays • 100% remote work from anywhere in LATAM or Europe • Professional home setup • Fast-paced, high-growth fintech and cryptocurrency environment • Collaborative, supportive culture through Veta Virtual and the client • Short 2-minute video question as part of the screening process