Senior Manager, Client Onboarding and Implementation

🕒 May 4

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Vetcove

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2015

🏪 Marketplace

🤝 B2B

Marketplace • B2B

Vetcove is a purchasing platform specifically designed for veterinary clinics, allowing them to consolidate and streamline their ordering processes from various suppliers. The platform enables users to compare prices, check inventory, and manage orders from a single interface, significantly reducing the time and effort spent on procurement tasks. Vetcove is free for veterinarians, with revenue generated from corporations to support its operations. The service is trusted by over 19,000 veterinary hospitals and provides tools for price comparison, order history review, and managing vendor relationships. The aim is to simplify and enhance the purchasing experience for veterinary practices, ensuring cost effectiveness and efficiency.

📋 Description

• Lead, coach, and develop a team of 5+ Onboarding Specialists, driving accountability and a high standard of client delivery • Own the overall implementation strategy and lifecycle—from project planning frameworks to go-live execution • Serve as the escalation point and key liaison between veterinary clinics and internal teams, ensuring a seamless and consultative onboarding experience • Define team-wide project goals, success metrics, and delivery standards aligned with client needs and business priorities • Guide clinics through complex migrations of existing workflows onto a new platform, providing both strategic direction and hands-on support where needed • Build, refine, and scale project management processes, templates, and tooling used across the team • Oversee training delivery and support your team in troubleshooting configuration, data imports, and integrations • Maintain clear, executive-level communication with internal stakeholders and client leadership to ensure transparency and alignment • Partner with Product and Engineering to influence the implementation workflow and champion the needs of clients and your team

🎯 Requirements

• Bachelor's degree • 4+ years managing complex software implementation projects, preferably in a SaaS or tech-enabled services environment, with at least 2 years in a people management role • Proven experience leading and developing high-performing teams in a fast-paced environment • Strong organizational skills and the ability to manage team capacity across multiple concurrent client engagements • Exceptional written and verbal communication skills with both technical and non-technical audiences, including executive stakeholders • Proficiency in project management tools and experience building scalable processes, timelines, and reporting frameworks • Experience working with clinics, healthcare providers, or other medical environments is a plus but not required • Willingness to travel to client sites as needed (up to 10–15%)

🏖️ Benefits

• 100% remote within the USA • Medical, Dental, and Vision Insurance • Automatic 401k contribution • Employee referral program • At home office set up • Bi-annual company retreats • Open vacation policy • Equity • Monthly team events