Customer Onboarding Specialist

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🕒 April 1

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Gentem Health

WebsiteLinkedInAll Job Openings

11 - 50 employees

⚕️ Healthcare Insurance

💳 Fintech

☁️ SaaS

💰 $10M Series A on 2021-02

Healthcare Insurance • Fintech • SaaS

Gentem Health is a company that specializes in providing automated revenue cycle management (RCM) solutions for healthcare organizations. Their platform is designed to help medical practices, particularly in behavioral health, increase revenue and streamline their billing processes. By reducing insurance rejections and automating repetitive tasks, Gentem's AI-powered technology minimizes errors and administrative burdens while providing transparency and control over financial operations. Additionally, Gentem holds SOC 2 compliance, ensuring the security and confidentiality of customer data. They offer services including RCM automation, patient pay solutions, and EHR integrations, aiming to optimize and modernize the medical billing experience for digital health companies and EHR systems.

📋 Description

• Execute customer onboarding processes to build a strong customer relationship foundation • Coordinates with internal teams to access additional resources and facilitate the solutions and tools needed by customers • Track and document onboarding success against key milestones • Follow up on and provide status updates to appropriate stakeholders throughout onboarding process to remove roadblocks • Deliver customer feedback as a voice of the customer to internal teams identifying customer needs, ideas, and challenges • Understand the customer’s maintenance strategy and how they operate, then partner with internal teams to configure the product to fit into those processes as effectively as possible • Leverage feedback for continuous improvement to the customer onboarding process

🎯 Requirements

• Customer obsessed • Self motivated with strong sense of urgency • Tech savvy • Detail Oriented • Good oral, written, and interpersonal communication skills with an aptitude to correspond across all levels in a tactful, mature, and professional manner • Organized with excellent time management skills • Ability to remain flexible and work collaboratively in a fast paced environment • Some healthcare industry experience preferred

🏖️ Benefits

• Generous, flexible vacation • Premium medical plans (We are a healthcare startup after all!) • 99% paid premium for dental and vision • LTD , STD, and Life Insurances • Employer Sponsored 401 (k) • Employee Assistance Programs for your Physical, Mental, Social, and Financial Health • Paid Parental Leave • Adoption Assistance • WFH (We are a fully remote team!)