Mid-Level Process Transformation Analyst – Focus on Processes, Data, and CRM

Job not on LinkedIn

🔥 7 minutes ago

🇧🇷 Brazil – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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VIAFLOW®

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2001

💼 Consulting

🏥 Healthcare

🛡️ Insurance

Consulting • Healthcare • Insurance

VIAFLOW® is a consulting and technology services company that helps enterprises transform business operations by combining process design, automation, data platforms, and artificial intelligence. It provides hyperautomation, RPA, integrations, machine learning and generative AI solutions, plus training, talent allocation and co-sourcing to implement and scale digital factories for sectors like healthcare and insurance. VIAFLOW focuses on B2B enterprise clients, delivering MVPs, governance, monitoring and productivity improvements across finance, HR, back-office and customer workflows.

📋 Description

• Map how customer master data is collected, updated, used, and shared across teams and systems • Identify quality issues, duplicate records, and gaps in accountability and controls • Analyze customer service and relationship-management processes, translating their needs into CRM requirements • Structure the scope, future-state processes, business rules, and metrics in collaboration with the business, Data, and IT teams

🎯 Requirements

• Experience with processes involving customer master data, customer service, and relationship management • Experience participating in CRM implementation or enhancement initiatives • Experience leading discovery sessions and gathering requirements • Ability to understand the data lifecycle and its impacts on operations and the customer experience • Preferred: experience with process transformation, data analysis or mapping, and system implementation and/or integration

🏖️ Benefits

• Engagement through a cooperative model • People Hub – Benefits Club • Home office allowance provided on a prepaid card with unrestricted balance for use as desired • Temporary Disability Insurance (DIT) • Birthday day off – after all, it is a day to celebrate! • Anywhere Office – work wherever you feel comfortable • TotalPass • Training and certifications • Colab+ package with access to Wellhub, Avus, Starbem, and Dasa +saúde