Senior Process Analyst

🕒 August 20

🇧🇷 Brazil – Remote

⏰ Full Time

🟠 Senior

🧐 Analyst

👻 Ghost score 16%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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VIAFLOW®

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2001

💼 Consulting

🏥 Healthcare

🛡️ Insurance

Consulting • Healthcare • Insurance

VIAFLOW® is a consulting and technology services company that helps enterprises transform business operations by combining process design, automation, data platforms, and artificial intelligence. It provides hyperautomation, RPA, integrations, machine learning and generative AI solutions, plus training, talent allocation and co-sourcing to implement and scale digital factories for sectors like healthcare and insurance. VIAFLOW focuses on B2B enterprise clients, delivering MVPs, governance, monitoring and productivity improvements across finance, HR, back-office and customer workflows.

📋 Description

• Conduct end-to-end process investigations using interviews, documentation, and metrics to formulate hypotheses and perform root cause analyses • Map business rules, exceptions, controls, roles, responsibilities, approval limits, and interfaces • Redesign processes and viable operating models • Identify inefficiencies, risks, and gaps in processes, data, systems, and governance • Facilitate workshops and collaborative working sessions with business areas and specialist teams • Support the prioritization and implementation of improvements • Define metrics and mechanisms to measure the effectiveness of changes • Translate business problems into clear recommendations • Produce well-founded executive materials for leadership

🎯 Requirements

• Proven experience designing and optimizing complex, cross-functional processes in loosely structured environments • Experience with root cause analysis, mapping controls and exceptions, and interpreting databases and metrics • Track record of integrated work with Business, Data, or Technology areas • Proficiency in BPMN, Lean, Design Thinking, or discovery methods • Experience with tools such as Miro and Jira • Experience in projects that integrate processes, data, controls, and systems • Experience in insurance, healthcare operators (including the Unimed ecosystem), or other highly regulated, complex sectors • Prior involvement in operational efficiency, risk management, or governance improvement initiatives • Ability to quickly learn new contexts, connect information from diverse sources, and work with high autonomy • Ability to lead sensitive discussions, engage cross-functional stakeholders, and substantiate conclusions with solid evidence

🏖️ Benefits

• 6-month contract with possibility of renewal or reassignment • Engagement through a cooperative model • People Hub - Benefits Club • Home office allowance loaded on card with a flexible balance to use as you wish • DIT - Temporary Disability Daily Allowance • Birthday day off — after all, it’s a celebration! • Anywhere Office — work from where you feel most comfortable • TotalPass • Training and certifications • Colab+ package with access to WellHub, Avus, Starbem and Dasa +Saúde