Senior Process Transformation Analyst

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VIAFLOW®

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2001

💼 Consulting

🏥 Healthcare

🛡️ Insurance

Consulting • Healthcare • Insurance

VIAFLOW® is a consulting and technology services company that helps enterprises transform business operations by combining process design, automation, data platforms, and artificial intelligence. It provides hyperautomation, RPA, integrations, machine learning and generative AI solutions, plus training, talent allocation and co-sourcing to implement and scale digital factories for sectors like healthcare and insurance. VIAFLOW focuses on B2B enterprise clients, delivering MVPs, governance, monitoring and productivity improvements across finance, HR, back-office and customer workflows.

📋 Description

• Structure end-to-end operating models, defining processes, responsibilities, cross-functional interfaces, and capabilities required for the operation • Lead discovery initiatives, operational diagnostics, and adherence studies to understand complex operations and consolidate strategic recommendations • Design and transform processes, customer journeys, and operating models, mapping touchpoints, pain points, and opportunities • Perform market benchmarking to identify best practices, operational capabilities, and opportunities for evolution • Assess organizational impacts resulting from new models, identifying gaps in processes, roles, controls, and integrations • Conduct interviews, workshops, and co-creation activities with multidisciplinary teams and business areas • Build robust recommendations and executive-ready materials to support leadership decision-making

🎯 Requirements

• Strong experience in building or transforming complex operating models and process mapping • Proven experience leading organizational diagnostics, market research, and process discovery • Hands-on experience building and analyzing customer journeys • Track record in complex initiatives involving multiple business areas • Experience in the supplementary health sector, especially with Health Plan Operators, Health Insurers, or the Unimed ecosystem (preferred) • Knowledge of Service Blueprint, Design Thinking, and Service Design, as well as Miro and Jira (preferred) • Experience in projects regulated by ANS (Brazilian National Supplementary Health Agency) and in initiatives related to portfolio integration, migration, or acquisition (preferred) • Ability to quickly learn new contexts, investigate unfamiliar operations, and structure knowledge based on evidence • Comfortable turning ambiguous scenarios into clear, actionable guidelines • Skilled in facilitation and engaging stakeholders at different levels

🏖️ Benefits

• Employment through a cooperative model • People Hub - Benefits Club • Home office allowance loaded onto a card with flexible balance to use as you wish • DIT - Temporary Incapacity Daily Allowance • Birthday day off — after all, it's a day to celebrate! • Anywhere Office working model - work from wherever you feel comfortable • TotalPass • Training and certifications • Colab+ package with access to WellHub, Avus, Starbem, and Dasa +saúde