Customer Service Representative

🕒 March 31

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VIATEQ Corporation

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2007

🏛️ Government

🎖️ Defense

💼 Consulting

Government • Defense • Consulting

VIATEQ Corporation is a McLean, Virginia–based professional services and technology company that provides programmatic, technical, and consulting support primarily to U. S. government and defense customers. The firm positions itself as a partner in performance and offers services such as systems engineering, software and IT support, program management, and related technical consulting to federal agencies and other institutional clients. Contact information lists an office at 1660 International Drive, Suite 600, McLean, VA.

📋 Description

• Answer inbound and outbound calls in a timely and professional manner to resolve customer inquiries, complaints, and issues based on client instructions. • Identify customer concerns or problems and offer effective solutions to ensure customer satisfaction. • Provide accurate answers to customer questions and provide timely, effective solutions. • Resolve customer issues or concerns, ensuring a satisfactory resolution. • Maintain up-to-date records of calls including actions taken and follow-up requirements. • Ensure confidentiality and privacy during all phone interactions. • Adhere to quality assurance guidelines, ensuring all calls are handled in a timely, courteous, and effective manner. • Use various technical systems, including desktop computers, call center software, phones, and the internet, to track and resolve customer issues. • Collaborate with team members to resolve complex customer issues and ensure customer needs are met. • Maintain sufficient reliable private internet connection, not supplied by the use of cellular data, with the ability to hardwire via ethernet cable

🎯 Requirements

• High School Diploma or GED • Strong communication skills • Strong customer service skills • Strong problem-solving skills • Strong computer skills • Ability to multi-task • Ability to sit for extended periods of time • Ability to pass a background check • Strong internet connection due to the remote nature of this role • Fluently bilingual in Spanish (preferred) • Previous experience as a Customer Service Representative (preferred) • License(s) in Insurance, Healthcare, and/or Finance (preferred) • Previous Public Trust Clearance or ability to pass a Public Trust Clearance (for government clients only) (preferred)

🏖️ Benefits

• comprehensive healthcare • 401(k) • paid time off • flexible spending accounts • professional development reimbursement