Salesforce Administrator

Job not on LinkedIn

🕒 April 11

🇺🇸 United States – Remote

💵 $67.2k - $113k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🌐👷 Salesforce Administrator

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Vibrant

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2023

📱 Media

🤝 Non-profit

Media • Non-profit

Vibrant is a membership-based network of LGBTQ+ entertainment marketing professionals that organizes events, panels, socials, and industry programming to support, promote, and connect members across the entertainment and marketing ecosystem. The group maintains a member directory, leadership committee, sponsorship opportunities, and spotlight/nomination programs to showcase members’ work and provide professional development and community-building.

📋 Description

• Assist with all functions of CRM programming and design • Maintain the CRM system, including updates, enhancements, building reports, managing dashboards, and ensuring security • Provide guidance, coaching, and training for Advancement functional users on system configuration, functionality, and enhancements • Communicate complex ideas, concepts, and processes effectively with other engineers and management • Contribute to evaluations and improvement of best practices in both process and standards • Recommend value-added changes to existing coding practices, standards, and tools • Evaluate and improve best practices and standards in the analysis, design, development, test, modification, and integration of the CRM system • Assess the severity of problems, determine corrective action, and resolve technical issues • Monitor end-user usage of the system and perform daily administrative and user support tasks • Provide technical support to end users, diagnosing and resolving problems • Evaluate and configure CRM systems and provide detailed end-user documentation • Create documentation and procedures while maintaining best practices and following Vibrant's development, installation, and maintenance methodology • Manage and collaborate with product vendors and systems integrators on the delivery of solutions • Collaborate with business partners on user acceptance testing • Work closely with project managers, UI/UX designers, other developers, and data analysts • Write technical specifications and documentation • Additional duties as assigned

🎯 Requirements

• Bachelor’s degree and 5+ years of experience as a Salesforce Administrator or similar role • Certification in Salesforce Administration, Service Cloud, and Business Analysis is a plus • Proficient understanding of CRM fundamentals and advanced features • Experience in contact center CRM integrations and database management • Hands-on CRM implementation, administration, maintenance, and optimization experience with a leading CRM (e.g., Salesforce or similar) • Strong hands-on experience with Salesforce applications and contact center services • Ability to manage the technical delivery of custom development, integrations, and data migration elements of a Salesforce implementation • Ability to communicate complex ideas, concepts, and processes effectively with other engineers and management • Ability to meet deadlines while working in an evolving, complex, and fast-paced environment • Experience building flow and familiarity with APIs

🏖️ Benefits

• Medical • Dental • Vision • Supplemental income insurance • Employer paid disability insurance • Employer paid life insurance • Pre-tax FSA for medical and dependent care • 401K available