Customer Success Lead

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ASAAS

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2010

💼 Consulting

🏥 Healthcare

🏨 Hospitality

Consulting • Healthcare • Hospitality

ASAAS is a leading producer of 360° virtual tours in virtual reality. The company specializes in creating customized virtual tours, utilizing advanced technologies, including 360° video, drone technology, and interactive features, to enhance business visibility and engagement. With a commitment to quality and customer satisfaction, ASAAS offers immersive experiences for various industries, including schools, hotels, museums, and healthcare facilities, and aims to elevate online presence through innovative virtual solutions.

📋 Description

• Lead a team composed of CSMs, primarily Mid- and Low-Touch; • Support the Customer Success team in coordinating between customers and other company areas, facilitating the resolution of issues related to customer experience and success; • Develop and regularly track the team’s OKRs; • Promote team development in both hard and soft skills through feedback, one-on-one (1:1) conversations, participation in performance review cycles and other people-management actions; • Create, maintain and optimize operational metrics, monitoring and presenting results; • Participate in strategic alignments with other teams; • Actively contribute to the creation and execution of projects; • Support the CS team in cross-functional relationships, helping to route and resolve customer requests; • Prioritize requests in highly complex contexts, reconciling different opinions and profiles with active listening and a solutions focus; • Collaborate on the creation, maintenance and continuous improvement of operational processes; • Promote the Conta Asaas culture within the team, applying consistent practices around feedback, career development, diversity and inclusion.

🎯 Requirements

• Bachelor’s degree completed, preferably in Business Administration, Financial Management, Economics, Accounting or related fields; • Solid experience leading Customer Success, Customer Experience or Customer Operations teams in SaaS or technology companies, with direct responsibility for retention and revenue expansion targets; • Strong analytical ability, fluent with data, dashboards and evidence-based decision making; • Previous experience in financial institutions, fintechs, or in financial management; • Experience working in environments with revenue targets and operational and performance metrics.

🏖️ Benefits

• Medical and dental insurance with no co-pay • Life insurance • Medication purchase assistance • Subsidy for physical activity • Financial health assistance through Neon • 4 free monthly sessions for therapy or nutritionist via Zenklub • On-site quick massages at headquarters • Flexible meal allowance on a Visa card • Free meals at headquarters • Childcare assistance • Parental support program • Extended maternity and paternity leave • In-house training platform • Education subsidy covering 70% of tuition for degree programs and language courses • Home office allowance • Work equipment provided • Furniture allowance • Partnership with WOBA for coworking spaces • Day off during your birthday month • Happy hour allowance • Referral bonus for new hires • Bonus based on annual targets • Stock options plan • Casual, relaxed environment with no dress code