Client Success Manager

Job not on LinkedIn

🕒 April 29

☕ Washington – Remote

☕ Washington – Remote

💵 $80k - $115k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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Vimly Benefit Solutions

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1993

☁️ SaaS

👥 HR Tech

⚕️ Healthcare Insurance

💰 Venture Round on 2021-10

SaaS • HR Tech • Healthcare Insurance

Vimly Benefit Solutions is a company that specializes in benefits administration technology and services. Their cloud-based platform, SIMON, provides an integrated solution for automating enrollment, eligibility, billing, and payment processes for a variety of customers including employers, brokers, carriers, and healthcare insurance trusts. The platform is designed to simplify and transform the complex world of employee benefits, offering paperless solutions to reduce workloads and improve efficiency. Vimly partners with a diverse range of customers such as association health plans, general agents, brokers, and third-party administrators, helping them manage plan management services, COBRA administration, compliance services, and more. With a commitment to exceptional service and client retention, Vimly Benefit Solutions positions itself as a leader in the benefits administration industry, focusing on innovation and transformative solutions.

📋 Description

• Serve as a strategic partner and trusted advisor to clients • Ensure clients achieve desired outcomes through benefits administration and BPO solutions • Lead cross-functional efforts to deliver exceptional service • Foster long-term relationships with customers • Facilitate regular internal and external client meetings • Collaborate with clients to define success metrics and develop actionable plans • Handle escalated inquiries and ensure timely resolution • Identify trends in customer inquiries and feedback to drive improvement • Monitor SLA adherence to ensure consistent service delivery

🎯 Requirements

• 5+ years in Benefits Administration customer support • 5+ years of employee benefits experience (enrollment, eligibility, claims processing, billing) – a plus • Proven success managing complex customer portfolios • Strong relationship-building and influencing skills • Ability to align customer goals with Vimly’s solutions • Excellent written, verbal, and presentation skills • Results-oriented mindset with a focus on business outcomes • Discretion and sound judgment in managing sensitive information • Ability to multitask and prioritize across internal and external demands • Microsoft Office Suite (Outlook, Word, Excel) • Experience with CRM or support platforms (e.g., Salesforce, JIRA, Confluence)

🏖️ Benefits

• Medical, Dental and Vision Coverage • 401(k) Retirement Plan with employer match • 20 PTO days accrued within the first year (includes sick time) • 12 holidays per year, Diversity Time Off and Paid Volunteer Time Off • Life and AD&D Insurance • Long-term and Short-term Disability Insurance • Voluntary Life Insurance • Voluntary Long-Term Care (LTC) Insurance • Voluntary Pet Insurance • Voluntary Legal Plan • Health Savings Account (HSA) • Flexible Spending Accounts (FSA) • AFLAC Voluntary Benefits • MetLife Voluntary Benefits • Employee Assistance Program