Customer Success Associate

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VIPRE Security Group

WebsiteLinkedInAll Job Openings

201 - 500 employees

🔒 Cybersecurity

☁️ SaaS

🏢 Enterprise

Cybersecurity • SaaS • Enterprise

VIPRE Security Group is a provider of advanced cybersecurity solutions for both home and business users. The company offers a range of products designed to protect against sophisticated cyber threats, including antivirus software, endpoint security, email security solutions, and security awareness training. VIPRE emphasizes customizable security solutions that cater to the specific needs of small to medium enterprises (SMEs) as well as larger organizations, providing next-generation technology to ensure data protection and threat intelligence. With over 25 years of experience, VIPRE Security Group is recognized for its efficient and cost-effective cloud-based security solutions, including Endpoint Detection and Response (EDR) and Managed Detection and Response (MDR). Their services are complemented by security awareness training programs to prevent cyber threats through informed user behavior, making VIPRE a comprehensive choice in the cybersecurity landscape.

📋 Description

• Guide clients and partners through the subscription lifecycle from purchase to renewal • Handle sales support, quote management, and order management to drive revenue growth and client retention • Assist clients and partners with administrative needs throughout the subscription lifecycle • Manage a portfolio of renewal opportunities and prepare sales-ready opportunities prior to subscription expiry • Implement and manage the automatic renewal process • Respond to inbound client calls and emails, following up in a timely manner • Ensure all orders are processed and fulfilled efficiently • Use extensive product knowledge to provide clients with information and identify cross-sell and upsell opportunities • Manage all account data, accurately document all client interactions, and ensure records remain up-to-date in Salesforce

🎯 Requirements

• Professional business-to-business customer support or inside sales experience (3 years strongly desired) • IT Channel experience (1 year strongly desired but not essential) • Excellent in-person communication skills, paired with a strong customer focus • Strong proactive customer service and issue resolution skills • Ability to work independently • Detail-orientated, highly organised, punctual, and with proven success in managing multiple administrative tasks • Proficiency in Google Workspace and Salesforce (Salesforce experience is strongly desired)

🏖️ Benefits

• Competitive salaries • Robust, health and wellness-focused benefits • Paid time off