Member Support Specialist

🔥 15 hours ago

🐻 Alaska, Hawaii, +8 more states – Remote

🐻 Alaska – Remote 🌺 Hawaii – Remote 🦞 Maine – Remote 🌶️ New Mexico – Remote 🌪️ Oklahoma – Remote 🎸 Mississippi – Remote ⚓ Rhode Island – Remote 🗿 South Dakota – Remote 🍁 Vermont – Remote 🧀 Wisconsin – Remote

💵 $22 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Virta Health

WebsiteLinkedInAll Job Openings

201 - 500 employees

⚕️ Healthcare Insurance

🧘 Wellness

Healthcare Insurance • Wellness • Health Tech

Virta Health is a healthcare company focused on reversing type 2 diabetes and promoting sustainable weight loss through a nutrition-first approach. The company offers personalized treatment plans that help individuals reduce or eliminate the need for diabetes medications. Virta collaborates with organizations and healthcare providers to deliver transformative outcomes in metabolic care. Their approach is evidence-backed, emphasizing the importance of lifestyle and dietary changes to achieve lasting health improvements and weight management.

📋 Description

• Answer member emails following Virta policies and standards • Available for live chat during business hours to answer applicant, pre-applicant, and member questions • Make phone calls to members to help solve problems and troubleshoot issues • Properly escalate member concerns to appropriate teams and internal stakeholders to ensure the voice of the member is heard through the company • Meet internal success metrics for quality assurance, response times, productivity goals, and accuracy • Be available to assist with tasks as needed to help support the larger Member Support and Virta teams

🎯 Requirements

• 1-3 years of experience in a direct customer facing role • The ability to navigate seamlessly between multiple member interactions and internal systems while working toward clearly defined Member Support goals. • Experience and comfort using technology, digital tools, and systems (preferably experience with Zendesk) • Strong and effective communication skills, with the ability to listen and understand an issue and problem solve • Excellent written and verbal communication skills • Ability to work a variety of shifts and schedules if requested (including nights, weekends, and holidays) • Comfortable working remotely and self motivated

🏖️ Benefits

• Information about Virta’s benefits is on our Careers page at: https://www.virtahealth.com/careers.