Dental Patient Chat Support Specialist

🔥 2 hours ago

🇿🇦 South Africa – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 22%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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VirtuHire

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2019

🎯 Recruiter

👥 HR Tech

☁️ SaaS

Recruitment • HR Tech • SaaS

VirtuHire is a remote recruiting and employer-of-record service focused on connecting businesses with vetted South African talent. The company rigorously vets candidates and provides a curated shortlist, interview scheduling, onboarding, payroll, compliance, and full employee management. It offers a no-fee recruitment process, advertises cost savings versus local hires, and emphasizes English proficiency, university-educated candidates, and industry experience. Metrics provided include clients served, hires made, and a high retention rate. VirtuHire positions itself as a partner handling hiring, EOR services, and HR administration to let clients focus on growth.

📋 Description

• Manage a high volume of incoming patient enquiries through live chat, WhatsApp and other messaging platforms. • Respond promptly and professionally to prospective patients, providing helpful information and guiding them through the booking process. • Handle questions relating to dental treatments, consultations, appointments and general patient enquiries. • Follow up with prospective patients who have shown interest but have not yet booked a consultation. • Build trust and rapport through clear, empathetic and professional written communication. • Manage multiple conversations simultaneously while maintaining accuracy and response times. • Maintain detailed and accurate records of patient interactions, enquiries and follow-ups within the CRM. • Identify opportunities to convert enquiries into booked consultations and ensure prospective patients receive consistent support throughout their journey.

🎯 Requirements

• Previous experience in a dental practice, dental group or healthcare environment, with a strong understanding of patient enquiries and appointment bookings. • Proven experience managing high volumes of patient enquiries through live chat, WhatsApp or other written communication channels. • Strong written English, with excellent spelling, grammar and the ability to communicate clearly and professionally. • Ability to manage multiple live conversations simultaneously while maintaining a high standard of service. • Excellent attention to detail, organisation and follow-through. • Comfortable working towards response-time, patient engagement and booking targets. • Experience using CRM systems, live chat platforms or patient management software. • A warm, empathetic and patient-focused approach, with the ability to handle sensitive enquiries professionally. • Availability to work UK evening hours and Saturdays, with a reliable home office setup, stable internet connection and backup power.

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