Call Center Representative

🔥 13 hours ago

🏛️ District of Columbia, Florida, +3 more states – Remote

🏛️ District of Columbia – Remote 🐊 Florida – Remote 🦀 Maryland – Remote 🔔 Pennsylvania – Remote ⚔️ Virginia – Remote

⏱ Part Time

🟡 Mid-level

🟠 Senior

📞 Call Center Representative

Apply Now

Find Similar Remote Jobs

Receive Emails For Remote Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Vision Innovation Partners

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2017

⚕️ Healthcare Insurance

💊 Pharmaceuticals

💰 Private Equity Round on 2022-01

Healthcare Insurance • Healthcare • Pharmaceuticals

Vision Innovation Partners is a company specializing in the management and support of ophthalmology practices and surgery centers in the mid-Atlantic region. They provide expert leadership and back-end operations, allowing medical professionals to focus on patient care. By leveraging the synergy of best practices and a robust infrastructure, Vision Innovation Partners enhances the performance and services of eye care providers, promoting better outcomes for both practice owners and patients.

📋 Description

• Respond to incoming calls efficiently and effectively with the highest level of quality service. • Handle inbound calls with the goal of increasing business through customer satisfaction and retention. • Answer general questions from patients with courtesy and patience. • Confirm, schedule, and reschedule appointments, as necessary. • Follow up with patients on scheduled appointments. • Update patient demographics. • Collect and verify insurance information. • Make outbound calls to patients and clinics. • Handle online appointment requests. • Handle email inquiries. • Task messages to clinics.

🎯 Requirements

• Excellent customer service and communication skills • Knowledgeable in Microsoft Word, Outlook, and Excel • Accuracy in data entry/typing & computerized scheduling systems (EMR/EHR) • Bi-lingual (English/Spanish) preferred (but not necessary) • Professional and confidential work ethic maintaining patient privacy by adhering to all applicable HIPAA regulations. • Ability to handle multiple inbound calls in a fast-paced, challenging environment. • Ability to multitask and navigate several systems at the same time. • Positive cheerful attitude. • Demonstration of critical thinking skills. • Excellent time management skills. • Ability to prioritize tasks. • Work collaboratively & courteously with all other departments to ensure a positive patient experience.

🏖️ Benefits

• Competitive compensation package • Excellent comprehensive benefits • 401(K) • Significant eye care discounts • Continuing education allowances • Career growth and development • PTO and holidays off