Member Support Specialist – Bilingual Spanish/English

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Vitable Health

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2020

🏥 Healthcare

⚕️ Healthcare Insurance

🤝 B2B

Healthcare • Healthcare Insurance • B2B

Vitable Health is a health benefits platform that centers primary care within employer-sponsored and individual benefit solutions. The company offers direct primary care memberships with virtual visits, free prescriptions, labs, mental health support, a GLP-1 weight-loss medication program, and premium lab panels. Vitable also provides ACA-compliant products and administration (MEC plans, ACA Autopilot) plus flexible health reimbursement arrangements such as ICHRA and QSEHRA, and serves employers, brokers, and members seeking more accessible, affordable care.

📋 Description

• Own the member experience from first contact to resolution across phone, email, chat, and SMS • Resolve member questions related to appointments, prescriptions, lab work, ICHRA/HRA benefits, and plan details • Triage and prioritize member needs in real time — handle high-impact issues with urgency and sound judgment • Identify when members need services outside Vitable's scope and connect them to the right external resources • Conduct proactive outreach to educate members and drive activation and engagement • Identify workflow gaps and partner with leadership to improve processes and tooling

🎯 Requirements

• 5+ years of experience in customer support, member services, or healthcare operations • Bilingual — fluent in Spanish and English (written and spoken) required • Strong ability to handle high-volume, high-stakes member interactions with consistency and care • Experience with healthcare benefits, ICHRA, HRA, or insurance enrollment a strong plus • Familiarity with ticketing and support tools (Zendesk or similar) • Based in Mexico or Latin America (required)

🏖️ Benefits

• Health insurance • Remote work options