Member Support Specialist, Bilingual Spanish/English

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🕒 April 15

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Vitable Health

WebsiteLinkedInAll Job Openings

11 - 50 employees

⚕️ Healthcare Insurance

🧘 Wellness

📡 Telecommunications

💰 $7.2M Seed Round on 2021-10

Healthcare Insurance • Wellness • Telecommunications

Vitable Health is an innovative healthcare company that provides enhanced primary care services through a membership model. Focused on convenience and quality, Vitable offers in-home and virtual healthcare visits from a dedicated team of providers, ensuring high-quality care for common health concerns such as flu, diabetes, and mental health issues. Members have access to free prescriptions and are supported with seamless scheduling and communication options. Vitable partners with employers to offer affordable healthcare plans, enhancing employee benefits by reducing costs and increasing care accessibility. The company aims to improve healthcare outcomes and satisfaction for both employers and individuals.

📋 Description

• Own the member experience from first contact to resolution across phone, email, chat, and SMS • Resolve member questions related to appointments, prescriptions, lab work, ICHRA/HRA benefits, and plan details • Triage and prioritize member needs in real time — handle high-impact issues with urgency and sound judgment • Identify when members need services outside Vitable's scope and connect them to the right external resources • Conduct proactive outreach to educate members and drive activation and engagement • Identify workflow gaps and partner with leadership to improve processes and tooling

🎯 Requirements

• 5+ years of experience in customer support, member services, or healthcare operations • Bilingual — fluent in Spanish and English (written and spoken) required • Strong ability to handle high-volume, high-stakes member interactions with consistency and care • Experience with healthcare benefits, ICHRA, HRA, or insurance enrollment a strong plus • Familiarity with ticketing and support tools (Zendesk or similar) • Based in Mexico or Latin America (required)

🏖️ Benefits

• Vitable Health is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.