VITAL WorkLife
Healthcare Insurance • Wellness • SaaS
VITAL WorkLife is the leading mental health and well-being expert for healthcare organizations and their workforce. The company provides comprehensive solutions designed to address the challenges faced by healthcare professionals, including burnout, life challenges, and barriers to seeking help. VITAL WorkLife offers resources such as counseling, coaching, employee assistance programs, and training aimed specifically at the healthcare sector. With over 90 healthcare systems supported and a 98% client retention rate, they serve thousands of physicians and nurses. Their tailored, proactive approach helps improve the mental health and well-being of healthcare professionals, ultimately aiming to enhance productivity and patient outcomes.
Senior Account Manager
Job not on LinkedIn
6 days ago
VITAL WorkLife
Healthcare Insurance • Wellness • SaaS
VITAL WorkLife is the leading mental health and well-being expert for healthcare organizations and their workforce. The company provides comprehensive solutions designed to address the challenges faced by healthcare professionals, including burnout, life challenges, and barriers to seeking help. VITAL WorkLife offers resources such as counseling, coaching, employee assistance programs, and training aimed specifically at the healthcare sector. With over 90 healthcare systems supported and a 98% client retention rate, they serve thousands of physicians and nurses. Their tailored, proactive approach helps improve the mental health and well-being of healthcare professionals, ultimately aiming to enhance productivity and patient outcomes.
📋 Description
• Manage and grow a portfolio of healthcare client relationships—including hospitals, health systems, medical groups and academic medical centers • Serve as a point of contact for client stakeholders, establishing VITAL WorkLife as a trusted advisor • Achieve targeted subscription, renewal and fee-for-service revenue goals by ensuring high client satisfaction and proactively upselling additional solutions • Lead contract renewal and expansion initiatives; coordinate with internal stakeholders on pricing and scope • Conduct regular strategic meetings and quarterly business reviews to educate stakeholders on solution performance, emerging well-being challenges, and VITAL WorkLife’s evolving offerings • Partner with Engagement Managers, Implementation Specialist, and internal teams to support seamless program launches, communications, and reporting • Share client feedback and market intelligence with solutions, clinical, and marketing teams to influence program enhancements • Maintain a deep understanding of the healthcare industry—including clinician burnout trends, mental health parity, workforce retention challenges, and regulatory shifts—positioning VITAL WorkLife as an indispensable partner • Maintain accurate account documentation, pipeline of upsell opportunities, and renewal timelines using HubSpot CRM • Participate in team projects, process improvement initiatives, and thought-leadership activities as needed
🎯 Requirements
• Bachelor’s degree in a related field • 7+ years of experience managing strategic accounts within large, complex healthcare organizations • Proven track record of driving retention and revenue growth through upselling/cross-selling in an existing client base • Background in healthcare, mental/behavioral health, well-being, insurance, benefits, HR, or employee assistance • Exceptional communication and presentation skills • Data-driven mindset: comfortable using utilization and outcome metrics to frame upsell opportunities • Proficiency in HubSpot CRM, Microsoft Office, and virtual presentation tools • Strong organizational and project management skills; adept at juggling multiple priorities • Independent self-starter with sound judgment, able to work with minimal supervision • Creative and resourceful problem solver; flexible team player who contributes to a collaborative, preferred workplace
🏖️ Benefits
• Health insurance • Retirement plans • Paid time off • Flexible work arrangements • Professional development
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