Customer Service Assistant

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Vitta Corporation

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 1963

🚀 Aerospace

⚕️ Healthcare Insurance

Aerospace • Healthcare Insurance • Manufacturing

Vitta Corporation is a company that has been developing and manufacturing nickel-based alloys and materials for specialized brazing applications for over 35 years. They provide certified nickel filler metals such as powder, paste, tape, foil, and rope, which are utilized in various brazing, coating, and joining applications. Their products support the building, overhauling, and repair of components in gas and steam turbine engines, medical instruments, food processing equipment, and are suitable for use in environments requiring high-temperature and corrosive resistance. Additionally, Vitta is a leading manufacturer of sealing glass transfer tapes for the optical, electronic, and ceramic industries.

📋 Description

• Ensure a positive, clear, and solution-oriented experience for customers, acting as a bridge between the customer and the company, with a focus on a welcoming approach, efficiency, quality of information, and resolving requests. • Provide customer support through channels (chat, phone, e-mail) • Record and track requests, complaints, questions, and appointments • Work on problem resolution, seeking solutions within defined processes • Escalate requests to responsible departments when necessary and follow them through to completion • Meet deadlines, quality standards, productivity targets, and area KPIs • Contribute to the continuous improvement of processes.

🎯 Requirements

• High school diploma • Good communication skills • Commitment, responsibility, and dedication • Energy, proactivity, and a positive attitude in daily work • Ability to work well in a team and interact with people

🏖️ Benefits

• Health and Dental Plans • Digital Hospital: we have a multidisciplinary medical team, therapists, and a health team available 24/7 for quick, convenient access • Meal Allowance and/or Food Allowance - Flash • Gympass/Wellhub • Childcare Assistance - for children up to 5 years and 11 months • Pet Assistance • Férias&CO • Birthday Day Off and a Day Off for a child's birthday (for children up to 11 years old) • Life Insurance • Transportation Voucher (available only for on-site positions)