Account Executive

🔥 13 minutes ago

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Logo of Vitu

Vitu

1001 - 5000 employees

Founded 2005

🚘 Automotive

☁️ SaaS

🏛️ Government

💰 Series unknown on 2015-02

Automotive • SaaS • Government

Vitu is a technology company that provides end-to-end vehicle lifecycle and e-government solutions, connecting lenders, dealerships, remarketers, consumers and jurisdictions. Its platform and APIs support digital title & registration (including 50-state interstate processing and a National Title Exchange), electronic lien & title (ELT), accelerated title and payoff workflows, digital signatures, vehicle history and driver license inquiries (in select states), fleet registration compliance, and compliance training. Vitu emphasizes nationwide coverage, integrations for dealers and lenders, developer APIs, and security/compliance (SOC 1 Type II audit and approved NMVTIS data provider).

📋 Description

• Train dealership personnel on the use of Vitu. • Meet with dealership management to review processes and procedures pertaining to their DMV paperwork. • Monitor dealer error rates, active user list, and RIA/Dealer licenses to ensure compliance with DMV's regulations. • Maintain a strong business relationship with key dealership personnel. • Provide Vitu/VITU support via phone, chat and email as needed. • Deliver exceptional customer service and support by being responsive and proactive to customer needs. • Client Advocate - Suggests improvements to the program on behalf of the client and addresses client issues and concerns. • Compliance - Ensure that the dealership is following DMV EVR & RIA procedures and regulations by conducting compliance audits. • DMV Support - The AE will be called on by clients to answer or find the answer to complex DMV issues. • Navigate a dealer's DMS to ensure that it is calculating DMV fees properly. • Conduct DMV fee training both in-person and via webinar. • Serve as the primary point of contact for assigned dealers, resolving issues and complaints swiftly and effectively, ensuring timely solutions and corrective/preventive actions. • Identify upsell and cross-selling opportunities, pitching them to existing clients, and communicating interests to Sales.

🎯 Requirements

• Experience with Reports of Sale and other related DMV documents for both new and used vehicles • Experience with DMV accounting and bundle reconciliation • EVR program knowledge (E-filing) • Knowledge of DMV regulations pertaining to registration processing • Experience with Chrome and Firefox configuration and settings • Able to use various PC programs including Microsoft Word, Excel, and Google Drive. • Ability to effectively communicate with high level executives, all levels of dealership management and team members. • Ability to work independently with limited supervision • Account management in a business to business environment is preferred. • Travel is required up to 150 miles

🏖️ Benefits

• Healthcare Coverage for you and your family covering Medical, Dental & Vision • Tax Advantage accounts such as Health Savings Account (HSA) & Flexible Spending Accounts (FSA) • Generous PTO • Pet Insurance • Retirement Planning • ID Theft Insurance • Life and Disability Insurance • Commuter Benefits • Accident & Hospital, Critical Illness Insurance • Tuition Reimbursement

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