Project Coordinator – Telecom Services

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🔥 33 minutes ago

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Vivant

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2012

🚘 Automotive

🏥 Healthcare

🍽️ Food & Beverage

Automotive • Healthcare • Food & Beverage

Vivant is a nationwide managed services provider that delivers enterprise-grade connectivity and unified communications for small and medium-sized businesses. They offer commercial internet (broadband, dedicated fiber, 5G wireless, point-to-point), SD-WAN, cloud-hosted business phone systems (VoIP) with automatic failover (SmartCONNECT), managed firewalls and PCI/HIPAA-compliant security (SmartPROTECT), proactive network monitoring, and live human support. Vivant focuses on restaurants, medical offices, auto dealerships, retail, professional services, and home-service companies, promising zero downtime, consolidated billing, and centralized management of internet, phone, and security services.

📋 Description

• Manage day-to-day operations and ensure the success of client projects. • Assist in planning, executing, and monitoring projects, handling administrative tasks, and ensuring effective management of resources, timelines, and communication. • Build and maintain strong, long-lasting client relationships. • Establish a trusted advisory relationship with key accounts, customer stakeholders, and executive sponsors. • Own the customer experience throughout the project lifecycle, providing proactive updates and ensuring customer satisfaction. • Work directly with the sales, support, and accounting teams to coordinate and gather information about potential and existing clients. • Serve as the liaison between internal teams (Sales, Installation, Support, Accounting), vendors, and the client to ensure the project is moving forward smoothly. • Attend sales meetings to gather Knowledge Transfer and relay information for part ordering to the installation and support teams. • Monitor account health and identify potential issues or opportunities.

🎯 Requirements

• Professional, well-mannered, highly organized, and self-motivated • Reliable communication tools (phone and internet) • Strong attention to detail • Creative, out-of-the-box thinker and problem solver • Excellent communication skills (written and verbal) • Ability to work independently and under pressure • Ability to make informed decisions and drive projects with minimal supervision • English Level: C1 required • Customer Service: Minimum of 3 years (Required) • Project Coordination or Project Management: Minimum of 2 years (Required) • ISP/Telecom Services, MSP, IT Services, Networking, or Low Voltage: Minimum of 1 year (Required) • Customer-Facing Experience with U.S. Clients: Minimum of 3 years (Required) • Experience coordinating vendors, carriers, subcontractors, and internal technical teams. • Experience using Microsoft Teams, project management tools, and ticketing systems.

🏖️ Benefits

• Competitive Salary + Bonuses – The harder you work, the more you earn. • Career Growth – As the company expands, we want you to grow with us. • Leadership Opportunities – If you can build and manage a team, we'll back you all the way.