Customer Success Manager

Job not on LinkedIn

🔥 57 minutes ago

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Vivian Health

WebsiteLinkedInAll Job Openings

51 - 200 employees

🏥 Healthcare

🏪 Marketplace

🎯 Recruiter

💰 $60M Private Equity Round - Vivian Health on 2022-04

Healthcare • Marketplace • Recruitment

Vivian Health is the leading marketplace for healthcare jobs, connecting clinicians with healthcare employers and staffing agencies. The platform aggregates hundreds of thousands of listings across travel, staff, local contract, per diem/PRN, and locum tenens roles (nursing, therapy, allied health, etc. ), offers profile building, recruiter chat, and pay transparency, and serves millions of clinicians. Vivian provides mobile apps and employer-facing tools to help healthcare facilities and recruiters source candidates and manage job postings. Headquartered in San Francisco, CA.

📋 Description

• Drive real, measurable impact in the healthcare industry • Build meaningful relationships with healthcare staffing agencies and help them achieve success • Grow your career with a high-performing, collaborative team in a remote-first environment • Build Strategic Relationships: Develop trusted, long-term partnerships with key stakeholders at staffing agencies, helping them achieve their hiring goals and maximize the value of the Vivian platform • Drive Growth: Identify and execute upsell and cross-sell opportunities, improving platform adoption and driving measurable success for our clients • Ensure Success: Collaborate with clients to implement effective campaigns, troubleshoot challenges, and deliver a seamless, exceptional experience • Advocate for Clients: Be the voice of the customer internally, working with product, sales, and engineering teams to address client needs and enhance the platform • Foster Innovation: Identify new opportunities to improve processes, enhance customer engagement, and scale success across the agency segment

🎯 Requirements

• Experience: 5+ years in Customer Success, Account Management, or a similar client-facing role, ideally within SaaS, marketplaces, or healthcare industries • Revenue Growth: Proven track record of managing and driving post-sales revenue growth and client retention • Account Expansion: Demonstrated ability to grow and expand accounts, identifying opportunities for long-term client success and mutual growth • Negotiation & Deal Strategy: Skilled in negotiation and developing creative deal structures that drive revenue and strengthen partnerships • Entrepreneurship: Self-starter with the ability to take initiative, think strategically, and thrive with minimal direction • Problem Solving: Strong analytical and critical thinking skills with the ability to resolve challenges independently • Communication Skills & Telling a Data Story: Excellent verbal and written communication abilities with strong personal presence in partner and customer-facing roles. Must be able to take data, form a compelling narrative, and deliver that narrative verbally and in slide presentations. • Customer-Centric Approach: A natural ability to empathize with clients and a relentless focus on helping them succeed • Organizational Skills: Exceptional ability to prioritize, schedule, manage time, and meet deadlines in a fast-paced, dynamic environment • Technical Fluency: Familiarity with CRM tools (e.g., Salesforce, HubSpot) and a strong aptitude for data-driven decision-making • Bonus points for: Knowledge of the healthcare staffing industry, Experience working with hospital recruiters or staffing agencies

🏖️ Benefits

• Flexible Time Off • Comprehensive Health Insurance Plans, including HSA and FSA Options • 401K Retirement Savings Plan with Generous Employer Match • Generous Parental Leave • Work-from-home stipend • Access to Corporate Discount Program • Pet Insurance