Customer Experience, Support

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VOLTA

WebsiteLinkedInAll Job Openings

51 - 200 employees

📱 Media

📣 Marketing

🤝 B2B

Media • Marketing • B2B

VOLTA is a visual development studio dedicated to creating high-end 2D and 3D visuals. Since 2006 its veteran team has delivered hundreds of CGI, animation, VFX, concept art, matte painting, storyboard, and key art projects for major entertainment companies worldwide. The studio produces marketing materials and visual development assets for film, TV and related entertainment customers, working as a service provider to other businesses.

📋 Description

• Serve as the primary point of contact for customer questions, requests, and issues across Volta's compute platform • Triage and resolve customer support requests directly, escalating technical issues to service operations, platform engineering, or network teams as needed • Own end-to-end communication with customers during incidents, keeping them informed and reassured until resolution • Build and maintain support documentation, FAQs, and self-service resources to reduce repeat questions and speed up resolution • Track support requests, response times, and resolution outcomes, and use that data to identify recurring issues or gaps • Partner with service operations and platform teams to make sure customer-impacting issues are prioritised appropriately • Represent the customer's voice internally — feeding feedback and pain points into product, engineering, and leadership discussions • Support customer onboarding, helping new customers get set up and comfortable on Volta's platform • Help define and continuously improve support processes, tooling, and SLAs as the customer base and fleet grow • Contribute to a customer experience that reflects Volta's standard for reliability, clarity, and trust

🎯 Requirements

• Experience in a customer support, customer success, or customer experience role, ideally in infrastructure, cloud, or technical B2B environments • Strong written and verbal communication skills, with the ability to explain technical issues clearly and calmly under pressure • Comfortable working cross-functionally with engineering and operations teams to resolve customer issues quickly • Track record managing multiple customer requests and priorities in a fast-paced, high-growth environment • A genuine service mindset — patient, empathetic, and focused on getting customers to the right outcome • Organised and detail-oriented, with good judgement on when to resolve directly versus escalate • Comfortable working with support tooling (ticketing systems, knowledge bases) and improving processes over time.

🏖️ Benefits

• The posted range reflects the typical compensation for this role. Actual compensation is based on market rate, factoring in qualifications, experience, location, and the value you bring - while ensuring fairness and consistency across our organisation. Eligible employees also receive a total rewards package, including a discretionary bonus, equity awards, and comprehensive benefits. • Please note: To ensure fair review for all candidates, we limit applications to 3 per 60 days and block reapplication to the same role for 60 days after rejection. Thank you for your interest in joining our team!