Director, Product Management – BSS/Platform Services

🕒 May 13

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Vonage

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2001

📡 Telecommunications

☁️ SaaS

🤖 Artificial Intelligence

💰 $225M Post-IPO Debt on 2014-08

Telecommunications • SaaS • Artificial Intelligence

Vonage is a global leader in communications services, offering a robust suite of tools including Communications APIs, Unified Communications, and Contact Centers solutions. The company empowers businesses to reach and engage customers across various channels such as messaging, voice, and video, facilitating superior customer experiences. Vonage integrates advanced technologies like AI and automation to enhance operational efficiency and customer satisfaction, supporting industries ranging from healthcare to retail with tailored communications solutions. As a testament to its capabilities, Vonage is consistently recognized as a leader in Communications Platform as a Service (CPaaS).

📋 Description

• Take comprehensive ownership of the Lead-to-Cash (BSS), Data analytics, Identity, Accounts & users and API gateway product offering in terms of product strategy, product capabilities, competitiveness and differentiation, profitability, compliance, certifications, security and architectural evolution • Define and execute product strategy, including the evolution of AI integrations and capabilities • Operationally manage the team • Collaborate closely with other Portfolio Leaders, Product Managers, Sales & Marketing leaders, Carrier Team & Engineering Leadership. • As Product Director of a large shared service Product line, you will be responsible for constant prioritization and trade offs across all product lines • Drive development speed and efficiency in collaboration with Engineering and Operations • Provide strong stewardship of the digital transformation of our business support systems and new back-office services integration

🎯 Requirements

• Extensive experience in Product Management, with proven leadership managing cross-cultural, geographically distributed teams - operating at similar level (Director) • Knowledge of enterprise SaaS such as CRM, Analytics, Billing & Rating systems • Experience with back-office systems such as: • Strong strategic thinking, business acumen, and the ability to influence through data and presentations • Expertise in managing global, enterprise-scale cloud services, including technical, security, and regulatory aspects • Experience delivering complex projects or business transformations in the BSS and OSS areas due to acquisitions, strong growth and digital transformations • Experience with security, scalability and best practices around high-volume transactions use-cases, especially with API Gateways, Identity Management and Data analytics • Previous software development experience at some point in your career (strongly preferred) or as a minimum well versed in using SQL, Kibana and understanding complex data models in detail • Adaptable, with a growth mindset and a track record of success in startups or large enterprises • Experience with Agile methodologies & tools (e.g. Scaled Agile, Scrum, Kanban) • Ability to work with data in formats such as CSV, XML, JSON, etc. • An understanding of business system integration models, SOA and APIs • Experience using Jira, Confluence, and project management tools • Bachelor's degree in Computer Science or a related technical field

🏖️ Benefits

• Medical Insurance • Glasses Reimbursement • Life Insurance – Allianz Family • Kafeteria – My Benefit • Ericsson Care Line • Discretionary Time Off (DTO) • Volunteer Time Off (VTO) • Additional benefits and perks will be discussed during the interview process