Voy
501 - 1000 employees
Founded 2022
🏥 Healthcare
👥 B2C
🧘 Wellness
Healthcare • B2C • Wellness
Voy is a healthtech company building a consumer-facing, vertically integrated care platform that delivers personalized treatment for life-impacting conditions such as weight loss, hormonal imbalance, menopause, hair loss, and TRT. Operating across the UK, Brazil and Germany, Voy centralises diagnosis, custom medications, specialist doctor services, behavioral-change support and end-to-end treatment management under one brand, serving hundreds of thousands to over a million members. The company positions itself as a B2C digital healthcare and wellness provider focused on extending healthy years of life.
Patient Experience Specialist
🔥 1 minute ago
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Voy
501 - 1000 employees
Founded 2022
🏥 Healthcare
👥 B2C
🧘 Wellness
Healthcare • B2C • Wellness
Voy is a healthtech company building a consumer-facing, vertically integrated care platform that delivers personalized treatment for life-impacting conditions such as weight loss, hormonal imbalance, menopause, hair loss, and TRT. Operating across the UK, Brazil and Germany, Voy centralises diagnosis, custom medications, specialist doctor services, behavioral-change support and end-to-end treatment management under one brand, serving hundreds of thousands to over a million members. The company positions itself as a B2C digital healthcare and wellness provider focused on extending healthy years of life.
📋 Description
• Serve as the primary point of contact for patients, helping them navigate their menopause journey via WhatsApp and asynchronous and synchronous support channels • Resolve queries regarding prescriptions, pharmacy issues, laboratory results, and order tracking • Support the Ops Manager in maintaining high response times and following SOPs • Identify pain points in the patient journey and suggest improvements to digital tools and internal workflows • Collaborate with the clinical team and broader operations department to provide holistic care and rapidly resolve patient concerns • Maintain communication standards reflecting empathy, clinical excellence, and professionalism
🎯 Requirements
• Exceptional ability to explain complex information clearly and thoughtfully via text, email, or phone • Empathetic and compassionate approach to sensitive menopause-related patient interactions • Highly organised, able to manage multiple moving parts • Growth mindset suited to a fast-paced startup environment with ambiguity and evolving processes • Comfortable using modern digital tools, including WhatsApp Business, CRM platforms, and asynchronous workflow tools • Prior customer or patient support experience, ideally in healthcare or health tech, is not essential
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