Voy
501 - 1000 employees
Founded 2022
👥 B2C
🧘 Wellness
B2C • Wellness
Voy is a healthtech company building a consumer-facing, vertically integrated care platform that delivers personalized treatment for life-impacting conditions such as weight loss, hormonal imbalance, menopause, hair loss, and TRT. Operating across the UK, Brazil and Germany, Voy centralises diagnosis, custom medications, specialist doctor services, behavioral-change support and end-to-end treatment management under one brand, serving hundreds of thousands to over a million members. The company positions itself as a B2C digital healthcare and wellness provider focused on extending healthy years of life.
Senior AI Automation, Zendesk Specialist
🔥 0 minutes ago
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Voy
501 - 1000 employees
Founded 2022
👥 B2C
🧘 Wellness
B2C • Wellness
Voy is a healthtech company building a consumer-facing, vertically integrated care platform that delivers personalized treatment for life-impacting conditions such as weight loss, hormonal imbalance, menopause, hair loss, and TRT. Operating across the UK, Brazil and Germany, Voy centralises diagnosis, custom medications, specialist doctor services, behavioral-change support and end-to-end treatment management under one brand, serving hundreds of thousands to over a million members. The company positions itself as a B2C digital healthcare and wellness provider focused on extending healthy years of life.
📋 Description
• Collaborate with cross-functional teams to identify bottlenecks, analyse manual workflows, and design robust automation strategies. • Inherit live TRT infrastructure (AI agent, tagging architecture, existing flows) and iterate on them. • Design and deploy automated pipelines connecting our custom-made backend system’s APIs with Zendesk and other enterprise systems using low-code/no-code tools. • Evaluate where LLMs and AI agents genuinely add value and embed them into daily operations. • Validate automated workflows, monitor model outputs for accuracy, and troubleshoot system failures. • Create documentation, establish data security policies, and train internal teams on how to adopt and use the new automated tools.
🎯 Requirements
• Proven experience in building and deploying intelligent workflow automations using n8n, Zapier, or Make (n8n strongly preferred). • Hands-on experience with AI-assisted development (Cursor, GitHub Copilot) and LLM APIs (Claude Code or similar). • Deep knowledge of the full Zendesk stack across triggers, automations, SLAs, dynamic forms, custom fields, omnichannel routing, IVR, views, and side conversations.
🏖️ Benefits
• Fully remote role • Meaningful growth opportunities as the company scales
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