Veterinarian Recommended Solutions
eCommerce • B2C • Retail
Veterinarian Recommended Solutions is an e-commerce brand offering veterinarian-recommended pet health products, including supplements, shampoos, topicals, and treats for dogs and cats. They provide subscription home delivery, require a veterinarian’s recommendation for purchase, and emphasize product safety with third-party testing and vet-backed formulation. The company also maintains a partner portal and resources for veterinarians to facilitate recommendations and referrals.
Veterinary Customer Service Representative
November 26
Veterinarian Recommended Solutions
eCommerce • B2C • Retail
Veterinarian Recommended Solutions is an e-commerce brand offering veterinarian-recommended pet health products, including supplements, shampoos, topicals, and treats for dogs and cats. They provide subscription home delivery, require a veterinarian’s recommendation for purchase, and emphasize product safety with third-party testing and vet-backed formulation. The company also maintains a partner portal and resources for veterinarians to facilitate recommendations and referrals.
📋 Description
• Deliver excellent customer service on the telephone to all inbound and outbound veterinary product callers. • Answer customer inquiries and provide information about VRS products as recommended by the pet veterinary care provider. • Perform general data entry as necessary. • Focus on retention of current customers by providing courteous and knowledgeable information regarding billing and following up on any questions. • Display professional, courteous, and efficient communication through both inbound and outbound sources, including face-to-face, telephone, and email.
🎯 Requirements
• Associate's Degree in Health Care or Veterinary related field preferred but not necessary • 1-3 years of customer service experience required • Call center experience preferred • Proficient in MS Office Suite as well as being able to learn new systems and retain information • Excellent written and verbal communication skill
🏖️ Benefits
• Medical, Dental, Vision Insurance • Company paid Short Term Disability, Long Term Disability, Life Insurance • Remote position • A 401k that the company matches after 1 year • Friendly, team-oriented work environment
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