Bilingual Customer Support – French

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VSP Vision Care

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1955

⚕️ Healthcare Insurance

🛒 Retail

Healthcare Insurance • Retail

VSP Vision Care is a leading eye care company that focuses on providing access to quality eye care and eyewear solutions. With a comprehensive portfolio of services, VSP Vision Care supports both individuals seeking eye health services and providers managing their practices. The company is committed to social responsibility, emphasizing health equity, sustainability, and a culture of belonging. Through initiatives such as Follow Your Heart, VSP Vision Care helps people maximize the value of their offerings, starting with eyewear. Recognized for its customer service excellence and commitment to diversity and inclusion, VSP Vision Care strives to empower human potential through sight. It has also been acknowledged as a top workplace in healthcare and is committed to supporting veterans and the military-connected community.

📋 Description

• Ensure accurate, timely, and efficient customer support • Respond to customer inquiries in a manner that supports the achievement of goals • Research and resolve issues/complaints and determine appropriate resolution(s) • Solve problems and assist with issues that may not fit the “cookie-cutter” solution • Effectively educate and influence customers and prospective customers on the value and benefits that the company offers through its products, services, and solutions • Identify customer trends and communicate to appropriate business partners, leaders, and divisions; suggest necessary corrections, changes, or solutions; appropriately elevate situations that could have organization-wide impacts • Continue education on changes to Customer Service policy, procedures, and product/services/solutions information to respond to customer inquiries accurately and consistently • May support Sales Representatives for any inquiry related to their customer orders

🎯 Requirements

• One to two years of customer service experience in handling moderate to complex customer inquiries in call center, insurance, manufacturing, software, telecommunications, retail, or eyewear industries • Must be bilingual and able to fluently speak two languages • Available to work any shift, including weekends, holidays, and/or overnight • Demonstrated internet knowledge and understanding of basic internet browser settings • Demonstrated ability to work with multiple software programs, simultaneously • Working knowledge of MS Office package • Effective written communication skills to clearly document customer situations, as well as prepare letters to confirm agreements made • Excellent interpersonal and rapport-building skills • Proven problem-solving, negotiations, and decision-making skills • Ability to use appropriate discretion and judgment in applying customer/call handling guidelines • Ability to listen, process transactions, and interact with customers simultaneously in a fast-paced environment.

🏖️ Benefits

• Bonuses • Commissions