Director of Service Delivery

🕒 February 25

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Vultr

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2014

🤖 Artificial Intelligence

🤝 B2B

🔧 Hardware

🔥 Funding within the last year

💰 $329M Debt Financing - Vultr on 2025-06

Artificial Intelligence • B2B • Hardware

Vultr is a global cloud infrastructure provider offering on-demand virtual machines, bare-metal servers, GPU-accelerated instances, managed databases, object and block storage, Kubernetes, and networking services. The platform emphasizes AI and HPC workloads with a broad selection of AMD and NVIDIA GPUs, fast networking, and 32+ data center regions, plus a marketplace of deployable apps and developer-friendly APIs. Vultr targets developers and businesses seeking affordable, scalable, and compliant cloud compute and storage alternatives to hyperscalers.

📋 Description

• Own end-to-end delivery of customer infrastructure deployments across compute, storage, and networking products. • Lead cross-functional coordination between Engineering, Operations, and Customer Success to meet contractual delivery timelines and SLAs. • Build and standardize project templates, runbooks, and delivery playbooks for repeatable success. • Establish measurable KPIs for delivery (on-time delivery %, SLA compliance, customer satisfaction, deployment error rate). • Drive continuous improvement through post-implementation reviews, root-cause analysis, and automation of manual processes. • Partner with SRE and Platform Engineering to ensure scalable and resilient deployment pipelines. • Serve as executive point of contact for major customer deployments and escalations. • Translate customer technical and business requirements into clear internal delivery plans. • Ensure proactive communication and transparency during onboarding and implementation phases. • Lead a team of Service Delivery Managers, Project Managers, and Implementation Engineers. • Define roles, hiring plans, and professional development paths to scale the delivery organization. • Instill a culture of accountability, customer focus, and operational rigor. • Maintain governance over all active implementation projects and service delivery health metrics. • Report performance to executive leadership, identifying risks, dependencies, and mitigations. • Align delivery outcomes to company OKRs, revenue milestones, and customer expansion goals.

🎯 Requirements

• 5+ years experience in cloud infrastructure, hosting, or data center operations, with 5+ years in a service delivery leadership role. • Proven success leading Service Delivery or Implementation teams at an IaaS, PaaS, or hyperscale cloud provider. • Strong understanding of cloud architecture, network provisioning, compute virtualization, and automation tooling (Terraform, Ansible, Kubernetes, etc.). • Deep familiarity with customer onboarding for enterprise and AI infrastructure customers, including capacity and SLA management. • Demonstrated ability to manage multimillion-dollar projects with complex interdependencies. • Excellent communication skills — able to translate between technical, operational, and executive audiences. • Bachelor’s degree in Computer Science, Engineering, or related field (MBA or PMP certification preferred).

🏖️ Benefits

• 100% company-paid insurance premiums for employee medical, dental and vision plans. • 401(k) plan that matches 100% up to 4%, with immediate vesting • Professional Development Reimbursement of $2,500 each year • 11 Holidays + Paid Time Off Accrual + Rollover Plan • Commitment matters to Vultr! Increased PTO at 3 year and 10 year anniversary + 1 month paid sabbatical every 5 years + Anniversary Bonus each year • $500 stipend for remote office setup in first year + $400 each following year • Internet reimbursement up to $75 per month • Gym membership reimbursement up to $50 per month • Company paid Wellable subscription